HSBC Group

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department: CTO Infrastructure

In this role, you will: 

• Provide a single Front Door process to engage Connectivity resources and help our customers register new requests.

• Develop a good level of understanding of the appropriate business and IT systems of the Group and their associated IT development requirements

• Acceptance, verification of submitted demand, technical analysis and response to requests for Connectivity resources.

• Use communication skills to liaise with the Business and Team members to review requirements, shape the approach, understand impacted teams tasks (internal and external), estimate the effort, costs and schedule

• Engage the appropriate Connectivity Platforms for support, input and awareness along with that identify architectural impacts.

• Ensure all valid Inter-Company charges are billed correctly to the consuming entities while creating Cost summaries

• Reviewing Teams availability to do the work based on an order book. Support for possible prioritization discussions.

• Awareness of impacts on other non-Connectivity Teams like Enterprise Infrastructure, End User Services, etc

   

To be successful in this role, you should meet the following requirements:

• A good working knowledge of the project lifecycle and telecoms domain

• Business analysis skills essential along with understanding of SWOT analysis, feasibility study etc. desirable

• Excellent communication and interpersonal skills, including the ability to explain complex IT issues to non-technical people in the business and convey business requirements to technical colleagues.

• Knowledge of Agile ways of working, Scrum basics, JIRA automation & Confluence

• Good commercial orientation, appreciating the business usage of systems developed.

• One who is able to find logical solutions to problems and manage to resolution

• Work as part of a Globally distributed Team, cope with time-zones, language challenges and support an increasing demand as full globalization accelerates.

India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India