HSBC Group

For any UK based employees wanting to apply for this role, please do not apply via this page.  Instead, please use the following link which will take you to our new Explore jobs / Eightfold Career Hub.hsbc.eightfold.ai/careerhub/explore/jobs. Any non-UK residents, please continue with your application on this page. 

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.  

The new Business Banking Relationship Managed (BBRM) service team will deliver an enhanced customer experience through professional end to end query resolution.

We are seeking an expert individual to join this new team in the role of BBRM Service Lead. This is a fantastic opportunity to lead the high-profile build of an entirely new service proposition for Business Banking Relationship Managed customers, which puts customer experience at the heart of our service offering.

In this role you will:

• Have ownership of the BBRM Service strategy across the teams in UK and GSC, working in partnership with the technology and innovation team to identify and deliver customer journey improvement 
• Lead a team of BBRM Managers and BBRM Service Specialists, including day to day team management, coaching, development and resource planning.
• Be responsible for the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• Be responsible for observing Team Managers to support performance management, acting as an escalation point for any HR issues
• Be a point of contact for allocated BBRM regions, WPB and business specialists leads
• Be representative at key stakeholder meetings, Branch network, Local business managers network and Business specialists

To be successful in this role you should meet the following requirements:

• Forward thinking, progressive mindset with the ability to think strategically and support teams through change.
• The ability to provide direction, lead from the front from the front and inspire and motivate teams to perform and get things done.
• Good written and verbal communication skills, enabling productive dialogue with internal and external customers and have strong stakeholder influencing skills
• Have an understanding of the Bank’s systems – including Browser Main Menu, Document Viewer, Excel, Word, Outlook
• Strong Stakeholder management experience, with the ability to collaborate with both team, WPB colleagues, stakeholders and other business segments.

*Please note: This role is based at the Birmingham office.  The successful applicant will be required to spend at least 3 days a week at this location or out visiting clients. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500