HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Business Quality Analyst Lead.

Principal Responsibilities
In this role you will

• Test Planning and Preparation: Create detailed test plans, define test cases/scenarios based on business requirements, estimate resources, and identify data/environment needs
• Test Execution and Reporting: Oversee test case execution, document results, and present test summary reports to stakeholders for transparency
• Defect Management: Identify and track defects, manage resolution processes, and collaborate with development teams to ensure high-quality deliverables
• Team Coordination and Mentorship: Lead QA team activities, provide coaching, and mentor junior members to support professional growth
• Process Improvement: Continuously refine testing processes, improve efficiency, and implement lessons learned from retrospectives
• Industry Trends and Tools: Stay updated on testing trends, adopt new tools/methodologies, and promote standardized testing practices
• Cross-Functional Collaboration: Partner with software delivery, marketing, and operational teams to ensure alignment and smooth project execution
• Stakeholder Communication: Deliver project updates, escalate issues, and maintain strong relationships with stakeholders to ensure project success

To be successful you will need

• Industry Experience: Prior experience in the banking or financial industry is preferred, along with a solid understanding of the testing process
• Technical and Digital Knowledge: Competent knowledge of digital channels (web and mobile),  Agile methodology, and awareness of technology trends and customer experience
• Analytical and Decision-Making Skills: Ability to influence and challenge product requirements, assess the significance of defects and ensure customer needs are met
• Communication Skills: Strong written and verbal communication skills to explain complex issues clearly and effectively
• Relationship Management: Strong skills in managing internal and external stakeholders with competing priorities, fostering collaboration and support
• Team Collaboration: A highly collaborative team player who values and respects the roles of others while contributing specialized expertise
• Self-Motivation and Innovation: Enthusiastic, self-motivated, and capable of approaching tasks creatively or implementing new methods to achieve objectives
• Language and Qualifications: Fluent in English, Cantonese, and Mandarin; ISTQB qualification is desirable but not essential

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?". 

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.