HSBC Group

Open positions: 3

Global Career Band: 5IC

Why join us? 

HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.    

The Opportunity:  

The Client Lifecycle Management (CLM) team sits in the first line of defense and evaluates the quality of the client information gather and consolidated for the client onboarding, customer due diligence (CDD) and know your customer (KYC), and exit management.  Our objective is to centralizing key FCC knowledge in one team to better support the front office with consistency and quality.  

The CLM Analyst – Quality role will focus on quality perspectives, proactively engage with the ASP CLM team and Relationship Management team, providing advice and support on CDD and Client Tax Reporting (CTR) policy and procedures interpretation and guidance. 

The job holder will undertake sampled based Quality Assurance reviews on the CDD profiles and CLM workflows to ensure that prescribed internal control policies and procedures are followed through.  He / she will also assist with the roll out of KYC and CTR policy changes and facilitate trainings.

The job holder should be precise, detailed oriented and be able to establish a strong working relationship with the front office Relationship Manager team and the ASP CLM team in carrying his / her job responsibilities.

What you’ll do:     

• Overall responsibility is to support the ASP CLM Quality Assurance Lead in ensuring the quality of CDD and CTR information on the bank's customers, in line with HSBC policies at onboarding and periodic reviews.
• Carry out quality assurance and thematic reviews to ensure consistent application of CDD and CTR Policy & Procedures.
• Undertake sampling to ensure consistency of CDD / KYC / CTR data quality obtained as part of customer onboarding, periodic and event driven reviews.
• Report and track sampling review results, provide feedback to relevant stakeholders in global and ASP (e.g., CCO, Business Management, Front Office, CLM, BFCR, FCC and Tax etc.)
• Develop and deliver training on core concepts and pain points in the CDD and CTR due diligence process (e.g., Source of Wealth, Financial Crime Indicators, Tax Transparency, CRS and FATCA) for relevant stakeholders in ASP (e.g., Front Office, CLM etc.)
• Work with the ASP CLM Quality Assurance Lead, relevant stakeholders in global and ASP (e.g., CCO, Business Management, Front Office, BFCR, FCC and Tax) when additional guidance on CDD and CTR policy is required.
• Assist in addressing internal / external audit and second line of defense reviews on CDD and CTR, including consistent application of recommendations arising from third-party reports (e.g. CCO, Audit, second line of defense, and external auditors etc.)
• Take a pro-active approach to identifying areas of efficiency on existing CDD and CTR workflow processes and procedures needed to increase productivity and efficiency on an end-to-end basis.
• Ad-hoc projects as assigned.

What you will need to succeed in the role:       

• Degree qualified or with relevant professional qualifications, and accumulated broad banking experience.
• In-depth knowledge of financial services, financial crime compliance, client tax reporting (e.g., CRS and FATCA) and the external regulatory/industry environment.
• Experience in undertaking AML / KYC / CRS / FATCA reviews within the banking and financial institution.
• Sound understanding of due diligence, risk identification and remediation activities.
• Experience in overseeing the completion of KYC and CTR due diligence activities and undertaking quality assurance an advantage.
• Proven ability in working across multi-disciplinary and multi-cultural, diverse working environments.
• Ability to work comfortably in a multi-function team and with management and all levels of staff.
• Well organised and demonstrates sound problem solving and analytical skills.
• Positive and proactive attitude, with flexibility to accommodate changing environment and willingness to take on new responsibilities.
• An articulate and strong communicator with excellent written English. Proficiency in Chinese is an advantage.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)