HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Cards and Loans Operations Associate.

Principal Responsibilities

• Manage card account settlement and reconciliation operations, monitor the performance of card processes and ensure meeting business requirement and Key Performance Indicator
• Support Business on Cards and Loans related projects and initiatives. Participate in discussions, provide user requirements and recommendations on system design, participate in UAT and arrange live test as cards SME
• Accountable for operational accuracy and efficiency
• Develop good working relationship with business counterparts and key stakeholders
• Drive the team to achieve high quality and operation efficiency
• Ensure GSC are operating in accordance with the standards and procedures
• Support audit/control monitoring activities and to minimize operational risks
• Review operational flows and procedures, identify streamlining opportunities in order to drive better performances, enhance productivity and reduce cost. Ensure excellent customer service is delivered while meeting internal and external requirement
• Conduct review on offshore resources

• Experience on Cards and Loans operations
• Self-motivated
• Good analytical, communication and interpersonal skills
• Attentive to details and proficiency in handling customer complaint

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.