HSBC Group

GCB 4

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Change Management Lead.

Principal Responsibilities

In this role you will

The Change Management Lead will be responsible for driving key enhancements and changes to the TMO processes and tools when needs arise. In addition, this will be extended to proposing changes to interlocking systems/ tools owned by other parties such as PCCW eMPF platform, SSv Channel Systems, iQube, Qtrack and others. The Change Management Lead will work with key stakeholders of these systems to facilitate change requests and deliver the changes to completion. 

The Change Management Lead will report to the Vendor and Change Management Lead and will work closely with the TPEM and Change Manager Support Manager to monitor TMO’s processes and usage of tools to develop a roadmap of potential changes to be requested to various parties. These changes will then be documented as requirements and raised in relevant governance forums to be considered for future enhancements. This will involve elements of frequent liaison with partners to review feasibility and share ideas.

• Work closely with the Vendor and Change Management Lead, TPEM and other involved parties to monitor and communicate areas for improvement in TMO processes, tools and ways of working
• Create and maintain a roadmap of changes proposed by the TMO across their handling processes and tools 
• Drive the change management process both internally and with external parties are required (e.g. PCCW), facilitating business requirements elicitation and build including testing 
• Work closely with the Vendor and Change Management Lead to share resourcing and budget requirements 
  Key drivers of system and procedures change to achieve efficiency and effectiveness of operation, and compliance with regulations and policies

To be successful you will need

• University Degree Holder
• Solid working experience, preferably within the areas of pension funds, ORSO and MPF and willing to change and be proactive to drive change
• Strong leadership skill, project management skill and good communication skills, including excellent written and spoken Chinese and English; proficiency in Putonghua is a plus
• Demonstrated ability to develop and motivate staff
• Analytical to enhance system and procedures 
• Strong interpersonal skill and negotiation skill and Problem-solving skills to deal with clients/ regulator
• Eager to learn and strive for continuous improvement and able to work under pressure and meet deadlines 
• High integrity and professionalism

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.