HSBC Group

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management and Global Private Banking.

Process Implementation and Change is an important function of IWPB helping to achieve global and local strategic goals through project delivery. The team consists of Business Analysts, Testing, and Change Management, and works on projects to improve efficiencies and sustainability within IWPB. The team works closely with key stakeholders across IWPB’s divisions, as well as the Transformation and Technology team.

This role is at Change Manager level and will be responsible for managing end to end planning of change management delivery on multiple small to medium sized initiatives across IWPB. This role sits within a Change Management team, where Senior Change Managers and a Change Manager to various projects based on their size and complexity. 

Your main responsibilities will include:

• Work with the project team to identify and manage stakeholders to ensure effective engagement of the business for the project and change deliverables 

   

• Complete in depth change impact assessment to ensure the impacts of any initiative on our people are clearly articulated and understood 
• Utilise the information from the change impact assessment to create clear plans that articulate the staging of change management delivery and ensure stakeholders across the business understand the change and proposed change management interventions
• Liaise with internal teams and implementation front doors to ensure successful delivery of change management solutions and to negotiate windows for delivery 
• Design and deliver communications, training and other support material in consultation with business stakeholders to ensure alignment with the project outcome and business needs. This will involve hands on execution of communications, training and other support materials or collaborating with other internal stakeholders and teams to ensure delivery
• Contribute to the continuous improvement of the Change Community by attending events, providing feedback, sharing experience/knowledge and supporting the development and improvement of the Change Community’s ways of working.

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field or PROSCI with experience in end-to-end management of organisational change initiatives as a Change Manager.  

• Ability to engage stakeholders at all levels in a complex organisational structure where there are competing priories 

• Proven track record of writing communications and creating training and other support materials for a broad range of audiences including leaders, the front line, operations and support functions.

• Ability to deliver successfully in an ambiguous environment where timeframes for deliver and/or solutions frequently change 

• Domain and product experience within financial services, or related industries.

   

• Hands-on experience of agile ways of working and human-centered design/design thinking.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.#LI-HSBCJHE