HSBC Group

For any UK based employees wanting to apply for this role please do not apply via this page, instead use this link https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8444&company=hsbcholdin&st=5F9F38BF03A85D7EB57149A8D6D2F06F6F919055 which will take you to our new platform.

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are currently seeking an experienced individual to join this team in the role of Client Change Management, Team Lead.

The role of a Team Lead in Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence.

In this role, you will:

•    Drive key performance metrics across the Client Connectivity team and demonstrate improvement in revenue realisation, digitisation and client satisfaction.
•    Lead pre-mandate and RFI/RFP consultation for our diverse client base, utilising your deep knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
•    Streamline documentation processes using GDOCs to ensure accurate and timely delivery, minimising friction.
•    Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively.
•    Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
•    Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
•    Drive accountability within the team to ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.

To be successful in this role you should meet the following requirements:

•    Extensive experience in building effective client relationships and stakeholder management.
•    Proficiency in payments and liquidity product knowledge.
•    Previous project management experience or relevant qualifications.
•    Familiarity with design thinking principles.
•    Ability to manage competing deadlines effectively in real-time.
•    Excellent communication and influencing skills.
•    Proven ability to excel under pressure and drive strategic initiatives forward.
•    Demonstrated leadership and team management skills.

This is a hybrid role based in Edinburgh.

If you are a HSBC contractor, please apply via the link below: https://career2.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=8444&company=hsbcholdin&st=5F9F38BF03A85D7EB57149A8D6D2F06F6F919055

Continue to grow with our internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).