HSBC Group

Business: WS Channels & Client Mgmt Ops

Open positions: 1

Role Title: Client Implementation Specialist GSC’s

Global Career Band: GCB 7

Location (Country / City ): India/Bangalore

Recruiter Name :  Chiransha Gupta

Why join us?

• Wholesale Servicing Operations is a part of DBS Operations and delivers a centralized operations utility for HSBC's Corporate Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CMB and GB&M customers of HSBC and provides service and support for the customer digital lifecycle across Channels, GTRF, and HSS products. It spans across 6 Global Service Centers (Bangalore, Guangzhou, and Mexico).

The Opportunity

• As part of customer onboarding, GTS team is involved in end-to-end Implementation. The team will perform Client Implementation and Training on HSBCNet for GTRF clients. They will coordinate with eCommerce Onboarding to setup new clients on HSBCnet platform or to perform maintenance on existing HSBCnet profiles. This entails adding users, accounts, payment & other services, and amendments to customer profile. These are critical due to complexity, aggressive and non-negotiable TAT with impact on revenue generation.

What you’ll do:

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Complete assigned tasks in the established timeframe as per the process benchmarks.
• Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
• Proactively identify issues, if any, and escalate.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted, understood, and implemented. 
• Ensure that the process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Issues/problems are effectively investigated and resolved or appropriately referred with recommendations.
• Acquire and update knowledge on procedures related to relevant processes.
• Maintain equipment, systems, and general work environment in good condition, adhering to all appropriate procedures.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed.

What you will need to succeed in the role:

• Excellent communication skills – Verbal and written.
• High focus on proactiveness and ownership for tasks assigned.
• Attention to detail.
• Ability to multi-task, depending on the criticality of the tasks.
• Self-motivated and should be able to work under minimal supervision.
• Good team player
• Flexibility to work in different shifts including weekends.
• Quick Learner
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Ability to build rapport with people.
• Ability to maintain focus while working with voluminous data

What additional skills will be good to have?

• Contribute to the creation of a supportive work environment driven by people centric values. 
• Build professional relationships with colleagues in other areas. 
• Acquire and update knowledge on procedures related to relevant processes.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
• Work productively, professionally and demonstrate ways to improve customer service. 

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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