HSBC Group

GCB 5

Some careers grow faster than others. 

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. 

HSBC’s Global Trade Solutions (GTS) comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.  

We are currently seeking an experienced professional to join this team in the role of Client Manager – Global Trade Solutions

Principal Accountabilities 

The key purpose of this role is to act as a Point of Contact for clients located across Malaysia, providing industry-leading sales and service experience for those customers, that supports end-to-end client business needs. Key responsibilities are for managing, owning the client GTS Relationship and managing the Facility Utilization Rate through handling the transactional needs of assigned clients: in particular reviewing client needs, agreeing with Relationship managers facility type and size, prepare supporting documents for internal workaround to deliver high quality client experience, while maintaining revenue realization to the bank.

In this role you will:

• Build and maintain trusted relationships with clients through regular in-persons meetings. Act as a Point of Contact for clients providing industry-leading sales and service experience for those customers, that supports end-to-end client business needs.
• Proactively review portfolio to drive incremental balances while increasing Facility Utilization Rate.
• Lead training sessions by walking through product demonstrations, onboarding new client (core trade, guarantee, structured trade finance).
• Provide customers with GTS technical advisory and clarification on transactional issues, processes and procedures. Work directly with onshore and offshore Client Services teams where applicable to maximise customer value and outsource non-value add, long dated investigations.
• Generate quality new business opportunities to Trade Sales and Relationship Managers.
• Support the planning and execution of Trade Academy program for clients.
• Adopt global initiatives and practices for GTS that enable globally consistent, yet locally competitive, segmented service experience for dedicated portfolio of clients, and effectively deliver these propositions.
• Partner with GTS Services, Relationship Managers, and other stakeholders to ensure customer issues are addressed and urgent transactions are processed in line with market agreed SLAs.
• Support reduction in cost to serve by increasing clients' digital footprints and driving client query elimination.
• Encourage client adoption of self-serve solutions to enable proactive service.
• Understand clients’ transactional routines, build relationships & identifies potential increases in revenue flows to explore.
• Identify service and operational inefficiencies through client feedback and engagement. Accountability for draw-down activities and operational readiness of the transaction/facility. Actively participate in client planning where requested.
• Monitor client experience, client feedback & service quality

You should apply if you have: 

• Knowledge of Trade Finance structures at a global level having experience in Core Trade, Guarantees and Structured Trade Finance (Supply Chain and Receivables Financing).
• High level of drive and motivation to ensure successful delivery of transactions and keen interest in long term client portfolio management to deliver best in class service.
• Proactive attitude, keen to learn and flexibility to adapt for each client requirement.
• Internal/ external stakeholder management; including but not limited to Operations, Technology and Client Service;
• Result driven, able to perform risk analysis with consistent track record of on-time/on-quality delivery.
• Work independently and under pressure whilst using strong judgmental skills to identify and resolve complex problems, manage ambiguity, and adhere to timelines, ensuring high quality output.
• Excellent written and oral communication skills in English (Mandarin/ dialect speaking ability are welcomed); ability to articulate and detail, if necessary, issues to all levels.
• Ability to filter and prioritise multiple demands, resolve conflicts, and develop consensus.
• Have attention to detail and strong focus on client-centricity.
• Proficient in MS Excel, MS Word and MS Power Point and use of HSBC’s internal platforms. 
• Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad