Job description
Business: CTO Data Technology
Open Positions: 1
Recruiter Name: Tiffany W C LIU
Location: GZ
Why join us?
GDT Analytics Technologies is the driving force behind HSBC's data and AI initiatives. Operating in a Hybrid Cloud environment, we provide a secure and accessible platform for data and AI usage. Serving all global business lines, we support over 500+ data and AI use cases, making us the backbone of HSBC's data-driven decision-making. As pioneers in AI/ML, we enable HSBC to stay at the forefront of the industry, driving innovation and enhancing customer experiences. Together, we are shaping the future of banking and revolutionizing financial services globally.
The Opportunity:
We are seeking a highly skilled and experienced Technical SME to collaborate with our technical lead and product owner in driving all infrastructure activities.
What you’ll do:
As an IT Service Owner (ITSO), you will manage the end-to-end performance and stability of assigned IT services, acting as the single point of contact. You will ensure services align with ITIL Service Lifecycle phases: Strategy, Design, Transition, Operation, and Continual Improvement.
• Ensure service stability, availability, and compliance with Key Controls.
• Monitor and enforce the effective operation of service controls.
• Collaborate with cross-functional teams to achieve service objectives.
• Drive process improvements and service enhancements.
• Maintain clear and comprehensive service documentation.
• Lead the support team to address user queries and provide ongoing support.
Requirements
• Strong written and spoken communication skills in English.
• Solid knowledge of ITIL principles and lifecycle management.
• Familiarity with public cloud platforms (e.g., GCP, AWS, Azure).
• Excellent problem-solving and analytical skills for service reliability.
• Effective stakeholder management and troubleshooting abilities.
• Ability to pursue root cause analysis and ensure problem resolution.
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***
Recruiter name
Yun Sun
Recruiter email
elena.y.sun@hsbc.com.cn