Job description

Business: CTO Infrastructure

Open Positions: 1

Recruiter Name: Lampson P LIANG

Location: GZ

 

Why join us?

Engineering and Infrastructure Platforms is a global function within CTO.  We are responsible for defining and implementing the strategy for number of critical products, engineering standards, engineering best practices across the organisation, as well as ensuring availability, recoverability, and security of our systems.

The Opportunity:

We are looking for an experienced ServiceNow developer who is able to deliver value-added features in ITSM area, ramp up as the subject matter expert in ServiceNow platform.

 

What you’ll do:

  • Analyze business process requirement, data model design, system design and develop the service in accordance with IT standards, under DevOps and Agile principle

  • Develop value-added features in ServiceNow platform to support our ITSM processes

  • Provide timely production support, root cause analyses and trouble shooting

  • Provide professional consultancy and support timely for users' queries or requests.

  • Maintain close communication with other IT teams and coordinate IT related stakeholder activities.

  • Actively engage in continuous improvement objectives defined by the IT Service Management controls.

  • Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision

Requirements

  • Experience in complex SaaS service data model design, solution design, development and hands-on production troubleshooting skills

  • Experience in SaaS platform performance, reliability and observability improvement

  • Proficient in Java / Javascript / Python / SQL

  • Experience in DB performance improvement.

  • Proficient in CI/CD pipeline, test automation framework

  • Familiar with Agile, RAD, Prototyping, DevOps methodology and to use JIRA, Confluence.

  • Familiar with ServiceNow implementation and support

 

What additional skills will be good to have?

  • Fast learning capabilities and self-improvement awareness

  • Great collaboration and communication skills

  • Operational experience and knowledge of IT Service Management principles and methodologies including change, problem and service level management, ITIL Foundation Certificate would be a plus

  • Rich experience in customer services and support

  • ServiceNow certification like Certified System Administrator, Certified Application Developer would be a plus

  • Cloud certification like Ali Cloud, GCP, AWS would be a plus

 

 

 

 

 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

 

 

 

 

 

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

 

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

***Issued By HSBC Software Development (GuangDong) Limited***

Recruiter name
Pei Zhi Liang
Recruiter email
lampson.p.liang@hsbc.com.cn
Back to search results