HSBC Group

Business: CTO Infrastructure

Open Positions: 1

Recruiter Name: Lampson P Liang

Location: GZ

Why join us?

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

The Opportunity:

Responsible for day-to-day support of the highest-level Executives in customer location, which includes break/fix support for all devices, including PC software/hardware; Smartphones; iPads; & BYOD MACs. Also responsible for the support & management of Video Conferencing equipment.

Desktop Support Engineer providing Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite. Diagnose hardware faults and provide both remote assistance and desk side support to various business areas with the support remit. Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment. 

What you’ll do:

• Provide on-demand, personal 1-2-1 support for MD & Premier.
• Provide advice and guidance on all IT matters, mobile telephony and video equipment.
• Build and supply devices to the VIP community, providing a smooth hand-over to ensure equipment meets the needs of the user.
• Provide IT support during board and MD & Premier meetings.
• Act as a Point of contact for incidents and IT queries for VIP customers and act as conduit between customers and suppliers.
• Ensure that sufficient IT equipment is available for ministers for break fix and ministerial re-shuffles.
• Ensure first time fix for incidents wherever possible and make use of on-site supplier resource for that purpose and to ensure any complex issues are investigated and resolved swiftly.
• Research and test new IT equipment and processes that would benefit the customer, including bespoke processes for VIP customers.
• Provide a certain level of technical expertise and advices & guidance for customers.
• Work in collaboration with other Technology teams to provide the highest level of service to our customers.
• Engage with Line Managers to appraise them of significant service issues.
• Capture and disseminate technical, operational and business information.
• Identify and implement improvements based on user feedback.
• Where appropriate ensure that services processes and systems comply with policies and legal requirements.

• Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.
• Fault analysis for Microsoft Office Suite. 2nd line fault analysis and experience of Microsoft Office (Lync/Skype for Business, Outlook, Word, Excel).
• Smartphone Support, iPhone, iPad etc.
• Experience of supporting VPN and remote connection tools.
• Experience providing remote fault analysis, via verbal communication and IT remote control tools.
• Active Directory user account administration experience.
• Must possess outstanding communication and interpersonal skills.
• Ability to multi-task in a fast paced environment required.
• Must be comfortable working and speaking with the public.
• Must have experience working under pressure while meeting deadlines and goals.
• Ability to maintain a positive and professional demeanor under stressful situations.
• Agile knowledge and adoption experience an advantage.
• Excellent written/speak and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated.

What additional skills will be good to have?

• Excellent written/speak in English/Mandarin.
• Basic knowledge of IT hardware, software systems.
• With good understanding on Gen AI and good at tech tools like Phython / Power Query, etc.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***