HSBC Group

GCB 6

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a Customer Credit Analyst.

• Principal Responsibilities
• Assist in leading the Customer Credit Team to provide quality business ledger administration of clients problem accounts and disputed debts by active monitor of progress with factored buyers, Factors, insurance brokers or insurers
• Follow up overdue invoices closely with the use of dunning letters, phone calls, fax messages or emails in the collection process
• Provide advice and assistance to team members in handling special irregular cases, including special debt verification handling and investigation of any suspected fraud cases
• Conduct debt verification with buyers and Factors for better fraud detection
• Give comments and advice on operational procedures, practice within the team and highlight risk and concern to appropriate stakeholders
• To ensure service quality standards are achieved and maintained in line with the banks objective
• Assist the career development of team members, ensure backup arrangement and plan for succession
• Conduct regular and ad hoc debt verification with buyers or Factors to reassure the existence and asset quality of the factored debts as well as the correctness of documents and shipment details

• Customer Focus and excellent understanding of researching, understanding and delivery to customer needs. Encourages others to value the customer and deliver excellent service. Strong personal commitment to achieving profit through customer relationships based on trust and mutual value
• Excellent awareness of financial implications of actions taken on business unit and the contribution to overall group profitability
• Flexible and adaptable approach, challenge assumptions and generate ideas for new services and working methods
• Experience in making sound decisions after seeking and evaluating relevant information, facts and evidence. Willingness to commit to a firm course of action and be held accountable for outcomes
• Good interpersonal skills in verbal and written
• Excellent Product knowledge and lending experience

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.