HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=6251&company=hsbcholdin&st=64D2E7F05914FD7D177739EA5F6678218E2C5F98

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.    

We are currently seeking an experienced individual to support and manage initiatives that contribute to our Customer Segments Strategy, achieving maximum impact in delivering for our customers, our revenue, and WPB strategic initiatives. You will need to work collaboratively across teams and organizational boundaries to get things done on behalf of the customer. You will need the ability to build and influence key relationships, to enable prioritization and to ensure the best outcome for our customers, with a focus on the Mass Retail segment.  This is a great time to join the team as we begin a new chapter, putting your own stamp on the role.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Ensuring we deliver against revenue and customer growth targets
• Developing and delivering initiatives that will drive the engagement of and deepen relationships with existing customers, leveraging the proposition and benefits that are available (or driving further enhancements where they are not)
• Work closely with Product and Journey teams, CRM, Customer Insights, Customer Experience, Wealth, Digital, Customer Channels team and 2LOD to define, build and launch best in class customer propositions which are relevant and meets the needs of our customers and sets us apart from the competition
• Provide input into product development and channel enhancement projects
• Obsess about customer needs today and in the future
• Champion ‘Growth mind-set’ across the organisation and support the targeted outcomes, adopting Agile working principles to leverage cross-functional teams in co-creation activity.
• Take a proactive approach in identifying, managing, and escalating propositional risks
• Support cultural initiatives with the objective of improving customer centricity across WPB

To be successful in this role you should meet the following requirements:

• A successful track record of leading, delivering and managing a number of complex projects and/or programmes to deliver impact for customers, utilising appropriate techniques and tools to ensure and measure success
• Experience of turning customer insights into actions
• Passionate about customers, delivering against customer needs and balancing business objectives
• Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences with compelling and persuasive presentations
• Strong problem solving skills

This is a hybrid role and can be based in Birmingham, Chester, Sheffield or Leeds

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).