HSBC Group

GCB 5

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Global WPB Distribution Risk Manager.

Principal Responsibilities

The Distribution Risk Manager will support each of the Global WPB Channels (including Branch, Contact Centre, Third Party & Digital Channels) to remain within the Risk Appetite and to deliver good conduct outcomes for its customers, whilst delivering on the WPB strategy and priorities.

In this role, you will:

• Provide guidance for markets & Global Channels stakeholders when managing risk issues & events
• Ensure that Global WPB Group Customer Channels has robust processes in place to manage read across activity, including approval for when read across is required on specific issues & events, and supporting the end to end read across process
• Collaborate with colleagues including Data & Analytics to manage the provision of MI reporting to support effective oversight of risks and issues within WPB Group Customer Channels
• Manage the organisation and facilitation of the Global WPB Distribution Risk Committee
• Collaborate with colleagues across Group and local markets to support the WPB complaint management agenda – to provide oversight of performance and associated remedial action plans to improve complaint handling performance
• Drive analysis of performance and insights across customer touchpoints to improve servicing journeys, delivering improved customer experience and decreased levels of dissatisfaction
• Support the Global WPB Distribution Risk agenda to manage adhoc projects
• Draft and review papers for global governance committees (for example Global WPB Risk Management Meeting, Global Retail Risk Oversight Committee, Global Fraud Steering Committee)

• Strong Word, PowerPoint and Excel skills
• Strong analytical and project management skills
• Managing stakeholders across all three lines of defence
• Good understanding of HSBC’s risk management framework
• Experience working in business risk & control management role
• University qualification in a relevant business discipline e.g. Business, Finance, or Risk & Compliance
• Experience working in customer facing roles is desirable

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.