HSBC Group

Dom Services Manager - 0000LH1G
GCB 6

Some careers grow faster than others.    

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential

In this role, you will:

•    Maintain and improve the delivery of “superior” customer service by actively driving operational performance, (meeting PLAs, maximizing, operational efficiency and reducing operational risks). 
•    Assess the risks on each transaction in line with GTS Global Operating Procedures and Polices. 
•    To be aware of the nature of our customers’ business and FCC requirements and alert any unusual transactions, to Line Management.
•    Review all transactions holistically and fully document the rationale for decision making.
•    Facilitate adequate and timely cascading of all procedural changes to avoid noncompliance with agreed procedures
•    Ensure nil instances of sanction breach/WOLF/FCC violation received
•    Ensure that the customer is at the heart of everything we do both personally and as an organization by driving a customer centric culture 
•    Monitor service quality standards and set benchmarks for high performance
•    Contribute and engage in a highly motivated and skilled team, where skills and knowledge openly shared, which allows GTS to meet the business objectives.  
•    Build and maintain good working relationships with key stakeholders such as Compliance and Relationship Managers.
•    Responsible for daily workflow tool management 

To be successful in the role, you should meet the following requirements:

•    5+ years’ experience in trade finance operations
•    In-depth working knowledge of ICC Publications UCP600, URC522, URDG758, URR725, ISBP etc.
•    In-depth working knowledge relevant Algerian regulation
•    Demonstrated ability to manage communications with highly demanding, high-value clients
•    Ability to maintain control, direction and motivation in an ever-changing environment

You’ll achieve more when you join HSBC.                    

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.