HSBC Group

GCB 7

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Financial Services Officer.

Principal Responsibilities

In this role you will 

• Provide assistance to customers experiencing financial difficulties through phone, email and face to face meetings to discuss debt restructuring proposals
• Ensure customers are fully understand the pros and cons of debt restructuring
• Where appropriate, explain and offer solutions such as the Interbank Debt Relief Plan (IDRP) and Individual Voluntary Arrangement (IVA) to help restructure debts
• Prepare debt restructuring proposals in line with prevailing policies for submission to the Manager for approval
• Arrange for the customer to sign all debt restructuring documents and confirm their understanding of Terms and Conditions
• Perform internal administrative tasks, including closing existing accounts and opening new General Restructure Facility (GRF) for the customer
• Utilize the Collections Front-end Application (e-cafe) and related banking systems to record and review account details while meeting agreed productivity and performance targets

To be successful you will need

• Form 5 (HKCEE) or Form 6 (HKDSE) or above
• Solid years of work experience in banking or relevant years in Collection is preferable
• Communicate with customers confidently over the phone and face-to-face
• Good analytical and problem-solving skills
• Self-motivated, able to work independently to meet deadlines and achieve targets
• Good command of Cantonese and English, proficiency in Putonghua will be an advantage
• Sound PC knowledge and skills

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?". 

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.