HSBC Group

Open positions: 1

Global Career Band: 8

Why join us? 

This role is part of SSTs management which includes WPB - Cash operation functions. These functions put together play a critical part in alignment to the bank's strategic priority to enhance customer centricity and customer service.     

The Opportunity:  

The role profile will entail managing the provision of SSTs management, ensuring client expectations are exceeded and that HSBC offers a superior service to that of our competitors. This person will act as a liaison between vendors and other internal HSBC teams to help resolve SSTs monitoring – e.g., Branch, Operations, onshore, business and external vendors.

What you’ll do:     

• Drive for excellent customer service.

• Coordinate with internal stakeholders on day to day tasks, including but not limiting to branch and up/downstrem team.

• Improve SSTs machine performance in the service lead time.

What you will need to succeed in the role:       

Knowledge

• College/university graduates or a qualification acquired via relevant experience.

• Good basic knowledge in Banking, strong customer service mindset and professional in/ outbound call handling.

Experience

• Prior working experience in financial services and/or call centre is a distinct advantage.

Skills

• Ability to speak and understand Cantonese/Mandarin and English fluently, write business letters and reports, and have good conversational / telephone skills.

• Ability to learn quickly transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical skills.

• Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.

• Strong logical thinking and decision making skills with good customer orientation mindset.

What additional skills will be good to have?     

• PMP or project related certification.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)