HSBC Group

GCB 6

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Forms Management Manager.

Principal Responsibilities

• Act as the point of contact and SME for all updates, projects, issues and queries related to business forms
• Coordinate with various teams and business units to manage all cases related to creating or updating all forms
• Manage and review the form library to ensure that documents are up to date and fit for purpose
• Participate and provide support in the preparation of update reports, quality procedures, audits, status reports and project plans
• Initiate novelty projects to encourage cost savings, sustainability and accessibility
• Support work improvement and paper saving initiatives

• Good understanding of front line and backend banking operations, tool and systems so as to support business requirements
• Strong communication and stakeholder management skills
• Proficient in using Adobe Acrobat DC, Word, and PowerPoint. Knowledge of JavaScript would be a plus
• Excellent time management and coordination skills
• Strong decision making and problem solving ability

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.