HSBC Group

Open positions:1

Global Career Band: 6PM

Why join us?

• Fraud Risk operations team is an integral part of Shared Service Contact Centre. The Fraud Operations team deals with Fraud Prevention and Detection processes and constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk.
• Making effective use of resources, developing clearly defined performance objectives and ensuring continuity of expectations through all levels of employees.
• The team comprises several global processes which support the global businesses across all regions of the group.

The Opportunity:

Fraud Operation Manager oversees operational performance and minimizes risks for their area, whilst ensuring compliance with operational policies, procedures and practices as well as in-line with the group and company policies and standards. Manager is responsible for leading performance at a departmental/functional level, leveraging the performance of  Fraud Officer, Senior Fraud Office and Fraud Ops AMO – transferring/enhancing skills and knowledge, increasing engagement and role capabilities. Operation Manager is responsible for optimizing the efficiency and effectiveness of their area, establishing and managing the operational functions required for delivering positive, sustainable outcomes for our customers. Leading the team of Fraud Prevention and Detection processes constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk.

What you’ll do:

• The jobholder is required to have a strong understanding of Fraud Operations policies and procedures, product knowledge, Fraud prevention system knowledge, and the Fraud Ops skills development process.
• Fraud Operation Manager is expected to execute role responsibilities across fraud detection and fraud mitigation standard operational functions within the Fraud Operation.
• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
• The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function.
• The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

What you will need to succeed in the role:

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The following statement is only for roles with managerial or specific Compliance responsibilities.
• The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

What additional skills will be good to have?

• Strong leadership capabilities.
• Strong practitioner of Fraud Operations event.
• Excellent coaching and motivational skills.
• Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development.
• Excellent communication skills – both  conversational and written.
• Strong interpersonal skills.
• Drive, teamwork and positive cooperation towards the achievement of team/department goals.
• Ability to organize work independently and as part of a team.
• Solid understanding of the Fraud operation process and a strong working knowledge of operations policies and procedures.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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(* The information contained in this job description is a true and accurate reflection of the job as specified.)