Job Advert Details
Business:
Open Positions: 1
Role Title: Prime Finance Operations Client Service Representative
Global Career Band: 5
Location: Quezon City, Philippines
Recruiter Name: Mercedita Mulit
Why join us?
This is an operational relationship management role based within the Prime Finance Operations Client Service team. The focus of the role is to ensure Prime Finance Operations deliver an excellent service to the ‘Prime’ and Equity priority client base of the Prime Finance business and to personally ensure that HSBC Markets Operations is seen as providing a best in class offering in their post trade client service. The individual will be required to manage a portfolio of client relationships and will also be expected to work closely with their colleagues situated both onshore and offshore as well as provide input into and drive the client service strategy across MSS Operations.
The Opportunity:
The role is also responsible for helping to design, deliver and support a global target operating model, requiring the resourcing and training of settlements and control teams between the regions (LDN, HK, NY), and extensive coordination between these teams and the business.
What you’ll do:
- Direct face off to senior operations and business managerial teams
- High pressure environment with deadlines imposed by the client and internal stakeholders
- Review current processes and suggest and implement process improvements
- Role in helping to deliver strategic direction.
- Staff rotation and cross training
- Oversight of HBEU client service processes and co-ordination for all Asia based Prime Clients
- Been able to deal with very sensitive Prime clients.
- Guide the team on dealing with clients while performing BAU tasks.
- Work with Prime Client Service Stakeholders on cross asset initiatives representing Prime Finances and providing input/feedback.
- Strong performance stats for all clients reviewed via MI.
Qualifications
What you will need to succeed in the role:
- A proven delivery track record combined with a sound knowledge of Prime Finance processes. The role requires a proactive and articulate individual, comfortable being part of a multi-disciplined team, dealing with a broad number of clients both internally and externally to shape key messages, and influence senior management teams in delivering practical solutions that noticeably move the dial in Operations.
- Knowledge of Markets products and associated post trade operational processes.
- A solutions-led individual, able to self-motivate and deliver high quality results.
- Lateral thinker with an ability to interpret and solve complex issues.
- Ability to act impartially, where required, to arbitrate in matters under dispute, build consensus, and resolve conflicts.
- Excellent client management skills, with the ability to build and develop networks and relationships with both external and internal clients and stakeholders.
What additional skills will be good to have?
- Accomplished understanding of the front to back flow within Prime Finance operations.
- Continuous improvement and project management experience desirable.
- Excellent interpersonal, networking and influencing skills.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Recruiter name
Mercedita Mulit
Recruiter email
mercedita.x.mulit@hsbc.com.ph