Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
Client Lifecycle Management Operations CLM Ops helps protect HSBC and our customers by strengthening defences against money laundering, financial crime, tax evasion and terrorist financing. As a Production Manager, you’ll sit at the intersection of operational delivery and technology-led transformation, improving the CDD production environment by removing inefficiency and scaling practical solutions, including AI-assisted tools that increase analyst productivity and reduce manual effort across CIB CLM operations.
What you’ll do
- Identify inefficiencies across the CLM CDD production environment and turn them into clear, prioritised improvement opportunities
- Design and implement process improvements that reduce manual effort, eliminate non-value add activities and increase throughput
- Lead the development, testing and scaling of AI-assisted tools within HSBC’s existing technology infrastructure
- Own end-to-end delivery of improvement initiatives from problem definition through rollout, adoption monitoring and benefits tracking
- Partner with Transformation, Technology and CLM leadership to align change with strategy, controls and regulatory requirements
- Maintain a strong understanding of CDD delivery operations, including pipeline management and KPI performance, and provide insight on risks and opportunities
- Drive sustainable adoption through champion networks, feedback loops, training and ongoing support across teams and markets
- Represent CLM Ops in cross-functional change, compliance and technology forums as a subject matter expert for AI-enabled process design
What you need to have to succeed in this role
- Strong knowledge of KYC CDD and the financial regulatory environment, with an understanding of AML risk implications
- Demonstrated experience delivering process improvement and managing multiple projects end-to-end in a time-pressured environment
- Ability to translate operational challenges into scalable, technology-enabled solutions, including AI-assisted tooling concepts
- Excellent prioritisation, planning and organisational skills, with a track record of delivering on time with clear ownership
- Confident communicator, able to explain complex process and technology changes to audiences of varying seniority
- Strong stakeholder management skills, building effective relationships with analysts, team managers and senior stakeholders across CLM, Transformation and Technology
- Analytical mindset with a focus on measurable outcomes, transparent reporting, adoption rates and quantified business benefits
- Working knowledge of CIB end-to-end client lifecycle and relevant HSBC CLM technology and systems, for example Client Vision, CRT, NGT, Global Links, ClientSphere, HUB and HORIS, plus strong MS Office skills especially Excel and PowerPoint
What we offer
The pay range for this role is 9742 PLN - 13750 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery and kindergarten discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Recruiter name
Monika Pietranek
Recruiter email
monika.pietranek@hsbc.com