Job Advert Details


Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity
Global Private Banking (GPB) team is dedicated to implementing the GPB strategy to be the leading international Private Bank for business owners and their families, leveraging Group capabilities to enable core HSBC clients and the Next Gen clients to grow, manage and preserve their wealth, thus playing a key role in the Group’s universal banking model.
CSEM Manager will support Client Selection and Exit Management’s four-stage process requiring review of prospective and existing customer relationships and existing and ongoing transactions, potentially outside of HSBC’s risk appetite. CSEM Manager will be responsible for managing Financial Crime Risk and Risk Appetite triggers from the point of referral, through built-the-case and decisioning until execution stage. The role also includes close collaboration with key GPB individuals and teams across the 1st and 2nd line of defence to ensure decisions are effectively and completely undertaken in a comprehensive, timely and fair manner for our customers.

What you’ll do
    • Support the execution of Client Selection and Exit Management (CSEM) process in an operationally effective manner using an automated tool and facilitate the production of associated Management Information for management purposes.
    • Support the Reputational Risk and Client Selection Committee (RRCSC) and Due Diligence Committee (DDC) secretariat responsibilities in order to facilitate local decisions, including leading RRCSC/DDC meetings and minute taking.
    • Proactively engage with senior stakeholders and provide support to ensure that cases presented to the DDC/RRCSC are of high quality.
    • Keep track of decisions taken during the DDC/RRCSC and ensure actions are taken promptly.
    • Monitor team inbox on a day to day basis and action requests in line with the deadlines stated.
    • Facilitate Regional/Country execution: customers outside HSBC's financial crime risk appetite are exited across the Group and pose no further financial crime risk to HSBC.
    • Support the ongoing development and improvement of UCM-CS (strategic workflow tool for CSEM process), work closely with relevant Global teams to ensure adequate reporting and compliance with Global Private Banking Regional Reputational Risk and Client Selection Committee policies.
    • Support CSEM policy change and potential impacts on LOB CSEM process for the end to end oversight of operational effectiveness of CSEM process and procedures for the LOB, act as an SME with our key stakeholders, carry out CSEM Quality Control along with associated remediation.
    • Support Audit / FCRA / Regulator data request, prioritize workload adequately and respect process SLAs.

What you need to have to succeed in this role
    • At least 6 years of experience in Banking/ Financial Services industry/ Compliance and risk management or KYC sector.
    • University degree in a relevant discipline.
    • Fluent English (written and spoken).
    • Understanding of Client Lifecycle; Customer Due Diligence; Risk.
    • Experience in engaging with individuals in senior roles to achieve objectives using appropriate communication and planning skills.
    • Strong analytical, problem solving and reporting skills with ability to critically evaluate information gathered from multiple sources.
    • Ability to use strong judgmental skills to identify and resolve problems, to cope with pressure and tight deadlines, ability to build connections and work collaboratively across the Group.
    • Good knowledge of Microsoft Office (Excel – Word – Power Point).

What we offer
The pay range for this role is 9684 PLN - 12000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

    • Additional bonuses for recognition awards
    • Multisport card
    • Private medical care
    • Life insurance
    • One-time reimbursement of home office set-up (up to 800 PLN).
    • Cafeteria platform
    • Employee assistance program
    • Additional contributions to PPK scheme
    • Corporate parties & events
    • CSR initiatives
    • Nursery discounts
    • Financial support with trainings and education
    • Social fund
    • Flexible working hours 
    • Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:
    • Online behavioural test
    • Telephone screen
    • Interview with the hiring manager


We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com 
Recruiter name
Monika Pietranek
Recruiter email
monika.pietranek@hsbc.com
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