Job Advert Details
Business: Payment Ops (Autopay)
Open Positions: 7
Role Title: Payments Processor
Global Career Band: 8
Location: Quezon City, Philippines
Recruiter Name: Angelica Mendiola
Why join us?
Global Payments Service Operations supports processing and other high end payments related activities for multiple business entities across the group. Global Payments Service Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. A number of differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and taking action on the Payment Instructions and ensure that tasks are prioritised, processed and completed in accordance with procedures. The staff needs to ensure all end of day checks are duly completed and assist the team leads to achieve SLA targets.
The Opportunity:
The Payments processor is responsible to do daily payments related activities. The role gives an opportunity to collaborate and work with multiple departments across the bank. This is also a great opportunity to develop your skillset in the payments process. The role also provides opportunities to enhance your skillset on the transformation and risk & control areas.
What you’ll do:
- To ensure accuracy by correctly interpreting and acting on the Payment Instructions.
- An acceptable/agreed volume of work is handled contributing to the achievement of the section’s performance targets.
- To ensure that tasks are prioritised, processed and completed in accordance with procedures.
- Customer calls are handled as per the company standards and focus must be on the customer’s experience with the product and the bank.
- To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
- Knowledge and experience are shared with colleagues, aiding on referred/technical issues.
- Completion of all tasks assigned by the line manager which includes picking up calls in queue, clearing the mailbox, ensuring processing of all the requests within the Cut offs.
- A high level of awareness about phishing, compliance and money laundering is always maintained.
- Ensuring all end of day checks are duly completed and assist the team leads to achieve SLA targets.
- The job involves financial and reputation risk so all the investigation work should be sorted out within SLA and must engage in cross skilling.
- To provide a high-quality service, in line with procedures and quality guidelines and display great problem-solving skills.
- Provide efficient resolution to customers while on call and clarity of thought.
- Ensure error free and quality processing.
- Good team player
- Liaising with peers and colleagues for timely resolution.
- Understanding critical documentation and interpreting information and risk involved
- Ability to handle work independently and thorough understanding of the job objectives.
- Sharing trends, observation, and issues on a timely manner.
- Proactive collaboration to be displayed across sites.
- High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls.
Qualifications
What you will need to succeed in the role?
- Excellent attention to detail
- Strong analytical skills
- Strong communication skills in English, both written and verbal
- Flexibility to work different shifts.
- Minimum or basic computer knowledge.
- Good conversational skills to engage customer.
- Ability to write good quality business letters, emails and reports.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Ability to maintain focus while working with voluminous data.
What additional skills will be good to have?
- Prior experience in payments processing
- Understanding of banking and investment products
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Recruiter name
Angelica Mendiola
Recruiter email
angelica.mendiola@hsbc.com.ph