Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
HSBC Global Trade Services is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.
GTS serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients.
What you’ll do
The GTS CS Analyst is a client-facing role and will deliver globally connected, excellent and market leading service to clients, Premium or Standard, in line with GTS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients. He/ she:
• Delivers Krakow's GTS strategy and operating model, aligned with the global GTS target operating model.• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions.• Handle, own and resolve clients' transactional queries, issues and complaints.• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.• Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning.• take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance• advise clients on trade transactional practices & products• interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls• encourage client adoption of self-serve solutions to enable proactive service• understand clients' transactional routines, build relationships & identifies potential increases in• revenue flows for Business Development to explore• monitor client experience, client feedback & service quality
What you need to have to succeed in this role
• Ability to communicate fluently both verbally and in written form in English/ Polish.• Knowledge and experience in GTRF products/ processes and client service is essential• High commitment to service excellence and client relationship management• A passion for serving clients and managing people• 3-5 years of experience in GTRF products/ processes and client service• Strong interpersonal, influencing and communication skills• Strong multi-tasking and problem-solving skills• Strong relationship-building skills• CITF certification is highly desirable• Any knowledge of another European language is a plus.• Background in trade, transaction and guarantees.
What we offer
• Competitive salary• Annual performance-based bonus• Additional bonuses for recognition awards• Multisport card• Private medical care• Life insurance• One-time reimbursement of home office set-up (up to 800 PLN).• Corporate parties & events• CSR initiatives• Nursery discounts• Financial support with trainings and education• Social fund• Flexible working hours• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test (for external candidates only)• Telephone screen (for external candidates only)• Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Recruiter name
Monika Pietranek
Recruiter email
monika.pietranek@hsbc.com