Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
Your career opportunity
Payment Operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Krakow’s operations focus mainly on European Markets, with language dependencies.
Team Manager – Payment Operations will be responsible for managing teams within Payments Business Service, providing support to Business stakeholders, local management and operations teams.
What you’ll do
- Lead, motivate and manage the team locally and remotely, handling contingencies, learning & development, backup, succession & progression planning, and hiring management.
- Ensure delivery service of processes as per the standards set out in KPI and operate in a well-defined control environment
- Tight control on direct costs, identify & implement areas for process improvement / standardization / automation to achieve reengineering saves, support analysis and project rollouts. da
- Contribute to strategic planning & decisions in Payments BS management meetings, assist senior management in strategic planning and decisions, set clear direction, objectives, performance targets and standards of behaviour aligned to HSBC’s strategy.
- Effectively communicate organization strategy and goals. Ensure people are clear about what and how they need to deliver; Take prompt actions to resolve and address under performance
- Provide input and recommendations to senior management on payment and development issues and enhancements
- Effectively manage operational risk on the process and provide expertise to stakeholders, drives excellence, consistency, and quality across the team.
- Leads by example, demonstrating core behaviours and values including leadership, teamwork, navigation and advocacy, exhibit strong understanding of end-to-end process and communicate effectively with Global Businesses to seamlessly execute strategy
What you need to have to succeed in this role
- Demonstrated team leadership qualities and proven track record of ability to manage diverse/multi-culture work environments with strong organization, time management and prioritization demand
- Excellent communication skills, presentation skills and interpersonal skills, combined with strong courageous integrity to challenge, ask the right questions, be persistent, give and receive feedback positively, collaborate effectively within own team, outside team and with front office.
- Orientation towards Quality (Six Sigma/Lean methodology) and Efficiency
- Proven track of Business Partner stakeholder management
- Ability to deal with people at all levels, including senior executives
- Very good understanding of Operational Risk framework, internal controls and audit
What we offer
The pay range for this role is 9684 PLN - 12500 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Recruiter name
Monika Pietranek
Recruiter email
monika.pietranek@hsbc.com