Job Advert Details


Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity
Leading the governance, reporting, risk and control within the Transformation Office, you will play a key role in running the Shared Services Portfolio Change Delivery across the Bank
 The Operations Shared services Transformation Office serves to enable the Programme to deliver the targeted customer outcomes within the financial targets set. The jobholder will be at the core of the Transformation Office, working independently and with a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely and build good relationships with Operations, Technology and Shared Services Transformation. The jobholder is expected to successfully engage in multiple governance and reporting initiatives simultaneously whilst managing an effective global team of PMO resources. 
The role will work with global stakeholders based in all continents to deliver effective governance across GCOO Shared Services Transformation, in accordance with Change Framework requirements, with a governance framework that allows the escalation of the appropriate messaging to the required audience.


What you’ll do
    • Question current state of the governance stream to identify opportunities for improvement and through having knowledge across the portfolio, identifies opportunities for governance efficiencies identified through analysis of RAIDs or Controls. 
    • Develop long and short-term plans for governance, RAIDS & Controls activities.  
    • Set the governance and controls pace and reporting rhythm, driving a culture of high transparency and removing barriers to successful delivery. 
    • Design and maintain governance forums across all levels of Shared Services Transformation that are consistent and that are not too labour intensive by leveraging pre-existing reporting from central systems, allowing programme resources to focus on delivery. 
    • Share governance best practices and toolkits within the Portfolio, adding value to internal Transformation Programmes and regional governance frameworks.
    • Lead the external and internal reporting for Shared Services Transformation Portfolio, generating creative reporting including dashboards to answer specific requirements for management information. 
    • Use knowledge to divert the leadership team to the major risks and issues facing the programme, including impact of change requests.   
    • Ensures NFRs compliance & management; Change Execution Risk, Change Framework Controls and Group Investment & Execution Oversight team protocols interpretation, Implementation, embedding and compliance against 15 Change Standards
    • Identify and lead automation opportunities for programme reporting, ensuring that the team’s time is used as efficiently as possible, and that repetitive reporting is automated from systems wherever possible. 
    • Report risks, issues and dependencies to the leadership team to enable them to take the appropriate actions and decisions. 
    • Create innovative fit for purpose reporting to address key topics to enable the programme to move in the right direction. 
    • Gather, quality assure and report financial submissions on the performance of the portfolio.
    • Facilitate in resolving any regional / programme interlock issues through targeted reporting. 
    • Timely and accurate reporting of finances allowing for increased control of costs & benefits. 
    • Proactively monitor areas of concern to allow value add management insights. 
    • Check and challenge status updates to garner quality management information.
    • Ensure suitable knowledge sharing and though the use of central repositories and SharePoints.

What you need to have to succeed in this role
    • Great relationship management skills with key stakeholders.
    • Ability to articulate or translate complex information into clear, meaningful and structured messaging for the audience in question in order to drive effective decision making. 
    • Exhibit high energy, understands issues within team and galvanizes others to achieve goals.  
    • A strong desire to improve processes. 
    • Gain a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved. 
    • Effective leadership of a global virtual team of PMO resources aligned to the programme.
    • Creating an environment where high standards are expected, regularly achieved and appropriately rewarded; encourage and support continual improvements within the team based on ongoing feedback. 
    • Driving the development of the team through the appropriate training and knowledge sharing.  
    • Implementing targeted strategies to identify, develop and retain talent within the Transformation Office. 

What we offer
    • Competitive salary
    • Annual performance-based bonus
    • Additional bonuses for recognition awards
    • Multisport card
    • Private medical care
    • Life insurance
    • One-time reimbursement of home office set-up (up to 800 PLN).
    • Corporate parties & events
    • CSR initiatives
    • Nursery and kindergarten discounts
    • Language classes
    • Financial support with trainings and education
    • Social fund
    • Flexible working hours 
    • Free parking


If your CV meets our criteria, you should expect the following steps in the recruitment process:
    • Online behavioural test.
    • Telephone screen.
    • Zoom interview with the hiring manager.

We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.


We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com 

Recruiter name
Marta Krukowska-Kozlowska
Recruiter email
marta.krukowska-kozlowska@hsbc.com
Back to search results