HSBC Group

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

You’ll have an impact on bringing digital-first banking to our customers by defining the future state architecture vision and strategies for our Global Businesses and Global Functions.

You’ll be developing business, data, software, and integration architecture standards to manage processes, systems, and technology complexity across the HSBC Group. Through dynamic, agile collaboration you’ll work closely with business partners to translate their requirements into integrated solutions that can be deployed globally using consistent service patterns for ease of deployment, support, and enhancement.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

The Governance Manager will provide Administrative, Reporting and Governance support for HSBC’s Group Chief Information Officer (GCIO), working with key senior stakeholders regionally and globally. Role holders will be expected to exercise confidentiality, tact, and diplomacy skills. This role is vital to the smooth running of the Technology Chief of Staff office.

Responsibilities: 

·         Operational Support:

o    Support (and lead where appropriate) offsite planning for the Technology ExCo

o    Streamline daily business operations, ensuring that all administrative tasks are executed efficiently

o    Support and assist the Chief of Staff with the management activities for the GCIO

o    Lead the Technology approval and reporting process for travel and team offsites. 

o    Act as secretariat (where appropriate) for meetings (including agendas, presentations, minutes) and follow through all action points. 

o    Provide secretarial / administrative support to the GCIO CoS and cover for the GCIO’s Executive Assistant as and when required 

o    Assist the Chief of Staff with reviewing and maintaining the GCIO’s scorecard / actions to be taken

o    Support and track People activities and collaborate with HR Business Partners

·         Communication:

o    Lead the tracking, reporting and communication of Technology-wide achievements to Senior stakeholders across HSBC Group

·         Meeting Facilitation:

o    Engage with relevant Technology ExCo members and senior leaders to prepare Monthly Management Meeting agendas, logistics and materials

·         Project Assistance:

o    Support ad hoc requests from Group and Bank-wide stakeholders and support planning, consulting and thought leadership projects as and when required

o    Provide support in project management assisting in coordination and implementation of business initiatives

Knowledge & Experience / Qualifications: 

·         Experience of working in a Chief of Staff / Support manager role is essential.

·         Excellent written and oral communication

·         Ability to multi-task and manage time effectively

·         Strong management skills, diplomacy and gravitas 

·         Possesses excellent organisational and planning skills, attention to detail 

·         Proven experience in a Business support or Senior administrative role.

·         Able to build effective working relationships by communicating, influencing and negotiating at all levels

·         Demonstrates initiative and anticipates requirements, self-motivated and forward thinking 

·         Self-driven, pro-active, and energetic with a positive attitude and the ability to prioritise ever changing workload.

·         Experience working in a large financial service organisation

To be successful in this role you should meet the following requirements:

This role is based in London and offers hybrid working

Continue to grow with our internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500