HSBC Group

Some careers prize diversity more than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

The Risk and Resilience function plays a pivotal role ensuring that GCOO and Operations across the Group operate within risk appetite, ensuring efficient and effective resilience, risk, and control management.

It will provide visibility of risk and resilience vulnerabilities, remediation activity and strategic guidance regarding potential exposure and impacts, including internal and external environmental changes, and embed robust risk management processes and strategic outcomes globally across all GCOO teams.

The function encompasses Controls Office, Operations Resilience, Protective Security, BCIM, Third Party Risk management and Servco.

Role: 

The Head of Business Risk will lead the function across all these disciplines for the UAE and MENAT regions.  Driving a high performing culture, consistent control standards and improved/automated processes.  You will partner with all GCOO leaders to embed control and resilience across GCOO as well as define and embed resilience practices and standards for the UAE and the MENAT region. 

In this role you will have direct accountability in effectively managing the adherence to the Non-Financial Risk Framework across UAE & MENAT, leading risk and control remediations (as required) as well as leading and influencing conversations with Senior Management and Regulators.

This role acts as First Line of Defence and ensures the bank operates within its risk appetite by providing specialist risk and control knowledge and insights, promoting the right risk and control culture and decision-making across the entities e.g., the Businesses and Group Infrastructure that operate in the entity, as applicable. 

Furthermore, this role identifies trends to anticipate future developments in the risk and control environment, positively challenges less than effective controls, tasks, and behaviours. 

In this role you will be accountable for:

• An active and engaged member of both the UAE Chief Operating Officer (COO) and MENAT  Chief Operating Officer (COO)’s senior leadership team. Provide leadership driving the people agenda, developing/influencing and role modelling the HSBC values. 
• Define and execute HSBC’s global business risk and resilience strategy, aligning with regulatory expectations and business goals.
• Drive a risk aware culture, ensuring proactive identification and mitigation of operational, third party and security risks.
• Support the UAE COO and MENAT COO to effectively manage the risk and control environment, providing insight on control effectiveness and emerging risk – a key priority in driving the Banks’ strategy, coordination and agreement of strategic plans across UAE & MENAT, development and implementation of HSBC’s Governance and Organisational Design  and processes, as well as manage the UAE & MENAT COO’s commitments across  governance forums. 
• Develop strong advisory controls relationship with the Chief Operating Officers and Chief Executive Officers for both UAE & MENAT as well as leaders across Business and Infrastructure teams. Represent risk and controls management to Executive Management and Board members when needed
• Engage with regulators and industry bodies to shape and influence resilience standards and emerging risks.
• Responsible for managing xLoB / xEntity Operational Resilience deliverables to meet HSBC UAE Chief Operating Officer, MENAT Chief Operating Officer, Chief Risk Officer, and Chief Executive Officer’s accountabilities.  
• Accountable to HSBC UAE & MENATand play a key role in supporting the transition of Operational Resilience from Programme delivery to Business as Usual (BAU).
• Take ownership for establishing the new Business Risk functional capabilities, focusing on outcomes, proactive risk mitigation and investment and benefits returns
• Drive the development and adoption of technology techniques and to enhance the bank’s approach to the mitigation of non-financial risks
• Drive connectivity and collaboration across the enterprise, to drive integrated resilience capabilities including Controls, Business Continuity and Incident Management, Protective Security, and all Non-Financial Risks.
• Oversee the UAE & MENAT Chief Control Office, embedding a robust risk and control framework across MENAT GCOO.
• Oversee UAE MENAT third-party risk vs. appetite working with Business and Infrastructure Non-Financial Risk teams on remediation of Third-Party ris
• Oversee the readiness across the ServCo Group entities for resolution and recovery events in line with regulatory requirements.
• Deputize for the UAE or MENAT COO in various risk and control forums as and when needed

Leadership

• Strong leadership, stakeholder management, resilience and influencing skills up to board-level executives, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate Business and Infrastructure stakeholders to achieve the required outcomes.
• Cultivate a positive controls culture across the UAE & MENAT COO leadership team and across the franchise to continuously increase risk and control awareness and capability
• Assess and build the right skills and capabilities to manage the dynamic risk and control landscape
• Understand and translate strategy from a risk and control perspective across UAE & MENAT, including aligning directions Exceptional interpersonal and management skills with experience in establishing and managing a wide range of projects, across multiple work stream teams and stakeholders of different levels, cultures, and operating models
• Role modelling a positive work culture based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity
• Proven ability in developing and managing high performing teams with clear vision; focused on orchestrating the strategic change agenda and driving tangible customer outcomes

Management of Risk

• The jobholder will continually reassess the operational risks associated with the role and business area, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department.

Observation of Internal Controls

• The role holder will adhere to, and be able to demonstrate adherence to, internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

In order to apply for this role, you will have the following: 

• Extensive experience in a similar COO role, with knowledge and expertise within Enterprise risk management and risk controls in required.  
• Strong understanding of Enterprise Risk and operating models within the bank is essential. 
• Proven track record of performance covering key capabilities; Risk Management, NFR, Business Management / Performance, Controls management, Transformation, Organization Design in a regional capacity.
• Strong financial acumen and strong analytical skills
• Strong leadership experience is required, as well as stakeholder management, resilience and influencing skills up to board-level executives, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate Business and Infrastructure stakeholders to achieve the required outcomes.
• The ability to deal with a diverse range of activities which require complex judgment and solutions based on conceptual through and strategic vision is essential. 
• Proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation
• The job is likely to be involved in both internal and external negotiations which will have a major impact on the function, and possibly the entire business unit
• experience in working key Group Infrastructure functions, HR, Finance, Comms, COOs 
•  Outstanding relationship management, interpersonal, communication skills; the ability to negotiate and influence across networks of matrixed stakeholders.
• Ability to drive change forward with pace, whilst setting and managing realistic expectations, often requiring critical upfront challenge
• Knowledge and experience of being flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group;
• Knowledge and experience with management and control of multiple complex programmes/business transformation which have ambitious goals and high change requirements
• Strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and conclusions
• A Bachelor’s Degree is required in order to obtain a visa in the UAE.