HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This role will report to the Head of US IWPB Operations and responsible for oversight of servicing of 28,700 loans with a value over 22 billion.  

As our Head of Mortgage Servicing you will:

• Be accountable for IWPB Mortgage overall service performance including timeliness, quality, and availability of the performance data as per defined cadence, the responsibilities will cover weekly updates to business stakeholders, risk management and collaboration with third party vendors

• Lead and manage the operations team to ensure smooth and efficient workflow processes in areas that include: Origination/underwriting Quality Control, Mortgage Post Closing, Mortgage Accounting, Mortgage Records Management, General and Default Servicing, Data and technology team

• Oversee the Mortgage Servicing portfolio ensuring compliance with industry standards and regulations

• Work closely with business stakeholders including compliance and risk to develop and implement operational strategies to improve efficiency and client satisfaction

• Drive change management initiatives to support growth, operational scaling and process automation

• Monitor and analyze third party key performance indicators (KPI’s) and service levels (SLA’s) to identify areas of improvement.  
  
  For this role, HSBC targets a pay range between $122,000.00 and $175,000.00
  
  The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
  
  At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Bachelor’s degree in business administration, finance or related field

• Strong storytelling and power point skills

• Proven leadership experience in a high volume, consumer mortgage team

• Excellent planning, organizing and commercial skills incl. strong financial management

• Communication – ability to communicate complex issues concisely verbally, and in written form

• Proficiency in mortgage software and technology

• Strong analytical, problem solving and decision making skills

• Excellent relationship management and influencing skills

• Strong leader / positive role model

• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.
  
  In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
  
  As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
  
  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.