HSBC Group

Input Quality & Assurance Officer, Wealth & Personal Banking (0000K4FV)

GCB 7 

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If you’re looking for further opportunities to develop your career, take the next step
in fulfilling your potential right here at HSBC.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team working together to provide a world class service to our most valuable clients.

In this role, you will:
•    Responsible for the review and consolidation of monthly Input Quality Error reports to the stakeholder.
•    Identify and take appropriate action on common frauds/errors/irregular transactions in accordance with the procedures.
•    Ensure smooth running of section and an error free processing environment.
•    To provide a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.
•    Match the individual productivity and quality levels with center target productivity levels within one month of taking over of the job. 
•    Ensure that breached/to be breached report related to critical activities like Account Closures/Liability Letters, CMS, CDD/CRS are closely monitored and followed up with relevant teams.
•    Ascertain that quality check related to new applications are performed daily and logs are maintained.
•    Ensure full compliance with all internal manuals and instructions including the management of operational risk and information security requirements.

To be successful in the role, you should meet the following requirements:
Knowledge / Experience
•    Graduation Degree is a must - to secure UAE Visa and Work Permit
•    Thorough knowledge of Customer Due Diligence, Blacklist Guidelines and Procedures, World Check Guidance, Face to Face process.
•    Proven ability in customer service and building customer relationships.
•    A broad knowledge of financial planning and defining customer needs.
•    An understanding of the needs of the mass affluent customer segment in general.
•    A full understanding of referral processes
•    Skills
•    A strong command of Microsoft Excel and Management Information (MI) is essential for this position.
•    Strong verbal and written communication skills.
•    Strong focus on quality of service.
•    Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued. 

For further details and application information please visit our careers site, searching under reference number 0000K4FV.

You’ll achieve more at HSBC.
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. 
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.