HSBC Group

Business: Wealth & Personal Banking IT

Open Positions：1

Recruiter Name :  Amber ZHU

Why join us?

We have committed billions of dollars into the banking digital revolution, to drive innovation and transform our digital capabilities. We are building digital solutions that will impact the lives of our customers worldwide.

Our Enabler Platforms teams are an integrated global group of over 5500 technologists, analysts, data scientists and commercial thinkers, working across our offices in across the world. Their work includes developing new means for customers to interact with the bank and the ones we are building for tomorrow, building and improving the underlying technology and innovating our propositions to take advantage of new technology and trends.

We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences.

The Opportunity: 

The role is for a DevOps Service engineer to work on the Site reliability and engineering POD to manage the production estate for the APIs. The role provides opportunity to investigate complicated production issues impacting our customers globally with visibility of systems across the bank and involves not only production triage but also avenues to improve the overall service recovery and stability for our APIs. Tooling and automation will be added bonus in this role.

What you’ll do:

• Manage 24/7 operations and service delivery: Oversee continuous, round-the-clock service delivery and operational efficiency to ensure uninterrupted support and high service quality.
• Monitor and manage change and release processes: Ensure smooth, timely, and efficient implementation of changes and releases across all environments, minimizing disruptions and maintaining service stability.
• Ensure service quality with continuous integration and legacy platform integration: Maintain high service standards while integrating modern systems with legacy platforms to achieve seamless functionality.
• Support cross-functional teams (XFTs) in incident, problem, and change management: Facilitate effective incident resolution, problem management, and change implementation within cross-functional teams to ensure service continuity.
• Produce DevOps and Service Management metrics and reports: Generate, analyze, and report key performance indicators to drive continuous improvement and inform decision-making processes.
• Oversee transition of services into live environments: Ensure seamless deployment and transition of services into production environments, minimizing disruptions and ensuring operational readiness.
• Embed IT service management disciplines into cross-functional team activities: Integrate IT service management best practices into daily activities of cross-functional teams to enhance service delivery.
• Build and maintain relationships with stakeholders: Foster strong working relationships with internal and external stakeholders to facilitate collaboration and enhance service outcomes.
• Manage the decommissioning of obsolete components or services: Efficiently phase out redundant systems and services without impacting ongoing operations or service quality.
• Promote automation in operational processes: Advocate for and implement automation to streamline operational processes, reduce manual effort, and enhance efficiency.
• Drive incident resolution and manage stability: Lead efforts to resolve incidents quickly and maintain service stability through proactive management and coordination.
• Ensure adequate training and resources for live service support: Provide necessary training and resources to teams to ensure effective support for live services.
• Handle stakeholder communication during incidents: Manage clear, concise, and timely communication with stakeholders during service-impacting incidents to ensure transparency and quick resolution.
• Lead service improvement initiatives to prevent repeat incidents: Identify and implement measures to prevent the recurrence of incidents, driving continuous service improvement.
• Support adherence to operational risk and compliance standards: Ensure compliance with operational risk management and regulatory standards to mitigate risks and maintain service integrity.

• In-depth knowledge of REST APIs, microservices architectures, and AWS cloud platforms, with comprehensive understanding of cloud-based infrastructure
• Solid understanding of Agile and DevOps methodologies, with hands-on experience with incident, problem and change management
• Proven hands-on experience with CI/CD, especifically Jenkins pipelines, to automate software delivery and development
• Proficiency in monitoring tools like App Dynamics and Splunk to monitor service and identify issues
• Advanced Python/Groovy scripting skills to automate tasks and improve workflow efficiency
• Excellent communication and interperonsal skills to foster effective collaboration within a global team
• Flexibility to work outside core hours to provide support to global cusomters
• Fluency in spoken and written English with ability to communicate effectively across functional teams

What additional skills will be good to have? 

• ITIL/Cloud certificate is a plus.
• Knowledge of Micro-service, Restful API concepts is a plus.
• Cantonese / Mandarin is also preferred

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=60ce20691ba69010280dc9df1d4bcb56

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***