HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=6524&company=hsbcholdin&st=C4D9DB97C88FD97B0605E70DDD1BFFE0FE72BD38

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

Under the Digital First strategy, Wealth & Personal Banking UK is moving from a data-rich to data-driven organisation; the Data and Analytics department are central to this transformation. The department delivers data analytics, machine learning (ML) and management information which are used to measure, automate and improve the performance of the business.

The Lead Decisioning Architect - Pega role sits within the Data and Messaging Team, within Customer, supporting HSBC UK (HSBC, first direct and M&S Bank.)

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•  Be responsible for supporting all UK Pega instances within the UK CRM Systems Team. Act as architect and implement comprehensive decision strategies that drive customer interactions across all channels.
•  Configure the Next-Best-Action Designer to optimise customer engagement through personalised experiences. Ensure the delivered Pega CDH (Customer Decision Hub) solution matches business requirements.
•  Operate at a broad technical level in all phases of the application systems project life cycle. Must be able to apply business knowledge and technical skills to systems development.
•  Be involved in design/development of new channels roll out, perform comparative analysis of channel performance, and identify areas of enhance commercialisation/new opportunities.
•  Collaborate with business stakeholders to translate requirements into effective decisioning solutions. Interact with business/Enterprise Architects, gather requirements and translate them into strategy design.

To be successful in this role you should meet the following requirements:

•  Sound experience with the Pega Platform is essential. Must have experience in enterprise software implementation. Prior experience with Pega Customer Decision Hub or Decision Management is critical. 
•  Demonstrated experience leading complex decisioning implementation projects. A deep understanding of CRM, contact strategy, customer life cycle is vital.  
•  Relevant experience in analysis, requirement gathering, design and development of decisioning based application systems. 
•  Knowledge of campaign management life cycle (design, development, execution, tracking, post campaign analysis) is highly desired. 
•  Excellent written and verbal communication skills. Proven ability to develop and effectively communicate complex concepts and ideas in business terms to peers and management and ability to influence others

This is a hybrid working role with the base location as either Birmingham, Sheffield, Chester & Leeds.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).