Job description
Business: Human Resources / Employee Relations
Open positions: 1
Role Title: Lead People Solutions and Advice Infrastructure India, Sri Lanka GSC’s
Global Career Band: 4
Location: Bangalore, Hyderabad
Recruiter Name: Anuradha Roy
Why join us?
The People Solutions & Advice (PS&A) team plans, manages and executes the PS&A Strategy and responsible for delivering the entire gamut of PS&A agenda on Policies & Procedures, Business Change / Transformation, People Risk, Employment Law, Litigation, Industrial Relations and Conduct & Concerns Management, by ensuring decisions / actions are compliant with local legislative framework and HSBC Group's guidelines that apply.
The Opportunity:
This role will be based in India and supporting HSBC Global Capability Centers in India & Sri Lanka comprising of c.42K employees and reports in Head of PS&A – Infrastructure.
What you’ll do:
Design, implement, streamline policies and procedures ensuring alignment with local employment legislative provisions and HSBC Group framework.
Provide strategic advice on PS&A aspects to HR team(s) / Business on a wide variety of employment matters utilizing appropriate approach / methodology to identify associated risks with actions / decisions.
Apply in-depth knowledge of the labour laws, Group Policies provide strategic inputs and appropriate resolution complex ER issues, ensuring compliance with regulations and Group standards.
Understand Business / Functional requirements and Policies provide strategic inputs and appropriate resolution aligned with local employment legislative provisions and HSBC Group framework.
Provide strategic guidance for development and implementation of Business Change / Transformation programmes. Partner for execution of complex Business Change / Transformation programmes and provide innovative solutions for effective resolution of bottlenecks / challenges.
Ensure that all redundancies / restructurings are handled in accordance with HSBC guidelines and local regulatory requirements.
Oversee, track & monitor PS&A service delivery metrics and provide trends / insight to various Entity / Regional / Global Governance Forums.
Effectively engage and manage relationships with legal counsels; work on litigation strategy with respect to employment disputes; ownership & accountability for outcomes
Foresee critical ER situations within the country and advise HR and Business on the implications; proactively define mitigation mechanisms and plans
Provide day-to-day direction and mentorship to team members, ensuring professional service delivery, skill development, and workload balance.
Stay current on industry trends, best practices, and changes in employment laws to ensure the organization remains compliant and maintains a competitive employee relations strategy.
Act as a point of escalation, coach and provide guidance for HR Colleagues, Business Stakeholders (across levels) on complex concerns / whistleblowing investigations for effective resolution.
Build strong relationships with various internal stake holders i.e. HR Team, Internal Legal, Specialist Functions for seamless delivery of PS&A objectives.
Ensure compliance to Legal entity/ Country regulatory, and other local matters while operating within defined Global Standards
Ensure appropriate consolidation, quality audit and reporting on all PS&A aspects for GSC & HTC sites.
Partner with Risk Team to undertake periodic risk assessment of Employment Practices & Relations Risk for the entities in scope and develop remediation action plan as appropriate.
Lead/manage PS&A projects/initiatives for the respective GCCs under remit
Ensure compliance of organizational policies with legal requirements; and participate in audit when requested
Requirements
What you will need to succeed in the role:
Post Graduation in Human Resources or equivalent with 15+ years of experience in Human Resource function & atleast 5 years of experience in Employee Relations.
Demonstrated experience in developing strategy, managing ER policies, processes, and practices in a global and matrixed environment with a strong track record of establishing credibility, maintaining integrity, and delivering desired results for stakeholders.
Strong knowledge and application of employment laws (federal & state) applicable to India & Sri Lanka.
High business acumen and ability to understand changing business trends
Exceptional communication and interpersonal skills, handling sensitive matters with confidentiality, empathy, and cultural awareness.
Effectively consult (listen, understand, and influence) people at all levels (including senior leadership) in a qualitative and quantitative manner.
Excellent analytical and critical-thinking skills to assess situations objectively and provide effective solutions.
Ability to make rational decisions and navigate through complex scenarios with minimal guidance or supervision
Ability to work with and constructively influence senior stakeholders across the function & business.
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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Recruiter name
Anuradha Roy
Recruiter email
anuradha.roy@hsbc.co.in