HSBC Group

GCB 5

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager Collection Services.

Principal Responsibilities

In this role you will

• Co-ordination with IT teams managing various collections systems to ensure uninterrupted service
• Project management responsibilities of all collection system related projects and upgrades
• Identify and assess system issues impacting operations and follow up for fixes and remediation
• Manage changes in Collections System (CTA, dialer, Cyber) and required parameter set up, changes and engagement with IT
• Engagement with wider stakeholders (Global and Local) on system related initiatives and issues
• Coordination of RPA agenda and engagement with involved teams (operations, analytics, IT)
• To work closely with the Transformation and Global teams on the Collection value stream (Collections VS) for prioritization of funding, tracking of benefits and deliverables, measuring business outcome

To be successful you will need

• University degree in a relevant discipline, or a professional qualification
• Demonstrated experience in process optimization and implementing new technologies
• Strong proficiency in collections systems and software
• Proven ability to drive change and manage complex projects. Should be a self-starter and work independently
• Decisiveness and ability to perform under pressure together with Strong negotiation and conflict resolution skills
• Good command of English and Cantonese is mandatory

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.