HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager Conversational Banking Revenue.

Principal Responsibilities

In this role you will

• Implement and manage revenue-generating chatbot conversation flows and maximize conversion opportunities
• Work closely with product, design and tech teams to implement new monetization features and chat flows
• Work with 2LoD to ensure all conversational sales tactics and scripts adhere strictly to banking regulations and policies
• Monitor and analysis KPIs such as conversion rates, sales volume, and drop-off rate.  Identify trends, diagnose issues, and implement data-driven optimizations
• Balancing revenue growth with regulatory compliance in Conversational Banking
• Driving revenue generation of chatbot/ chat as one of the primary sales channels
• Integrating AI-driven insights into revenue workflows while maintaining a human-centric approach

To be successful you will

• Proven experience directly building and launching campaigns in digital platforms (e.g Conversational Banking, chatbot, messaging)
• Good knowledge of retail banking products (i.e. cards, loans, deposits, wealth) and associated regulations
• Good understanding of digital technologies and physical distribution channels
• Strong judgmental skills to identify and resolve complex problems whilst adhering to timeline and quality output

• Excellent interpersonal and communication skills, with the ability to influence stakeholders across all organization levels through fact-based discussions and direct engagement

   

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.