HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager, Data and Analytics.

Principal Responsibilities

In this role you will

• Work with multiple stakeholders on projects. Engages business stakeholder effectively, builds rapport and trust based on strong appreciation of issues and needs. Communicates effectively across business and CRM functions

• Keep self and team updated of changes in the business / regulatory environment on an ongoing basis, so as to be able to anticipate customer needs, and support non-BAU projects / ad-hoc analysis as relevant, ensuring key takeaways are clearly articulated

• Develop strong understanding of business domain, its strategic direction, functional goals, and the required technical expertise

• Develop proficiency in project management and CRM systems analysis skills. Maintain a high level proficiency in programming languages. Provide technical analysis and solutions; sets technical directions; Act as a SME for the functional area

• Solve technically complex programming projects in assigned area. Translate loosely defined business problems into a set of objectives, criteria and logical specification so a programming solution can be developed. Develop, test and write highly complex application programs, queries and profiles aligned to business goals

• Continuously identify areas for improvement and drive initiatives to enhance team productivity and quality of work

• Manages the automation of repetitive programming steps to reduce the need for manual intervention. Take charge in the maintenance of generated programs, queries and profiles to make certain organizational information resources are leveraged efficiently

• Sets up QA/QC framework and ensures adherence and constant improvements

To be successful you will need

• Bachelors or Master’s degree from reputed university with specialization in numerical discipline and concentration in computer science, information systems or other engineering specializations

• Strong analytical skills with business analysis aptitude. Knowledge and understanding of financial-services/ banking-operations is advantageous

• Good knowledge of programming tools, preferably with proficiency in any one or combination of tools such as SQL, Python, Qlik, R, VBA, Unix, SAS, CRM tools such as PEGA, other BI tools & Data technologies across any of the platforms UNIX, mainframe or Windows

• Familiar with Cloud Computing Platforms such as AWS, GCP

• Train non-analyst stakeholders, teams and audiences to better use our digital analytics suite of tools

• Excellent communication skills. Be able to understand the background of the audience and be able to communicate the message in an effective manner

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.