HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager Data and Analytics.

Principal Responsibilities

• Implement outcome of business analytics and develop effective personal and relevant communications to support WPB business strategies
• Provide comprehensive innovative and analytical solutions capitalizing advanced data and analytics capabilities and communication toolkits
• Optimize and craft personal and relevant communications through targeting/offers and industrialized processes
• Support to enable point-in-time personalized and relevant dialogues with customers
• Support to enhance operational effectiveness leveraging the advanced technologies and communication toolkit
• Champion customer experience as the forefront in customer communications

• Possess 4 to 8 years’ experience in one or multiple skills in business / process analytics or contact and communication design and operation in the financial or digital domains. Or similar experience in analytics consulting or managing digital products
• Good problem-solving skills
• Exhibit self-motivated, self-starter behaviours. Good communicator and interpersonal skills
• Experience in one or more of: customer segmentation, digital marketing, data science, portfolio analytics, use of open-source data in analyses
• Strong team player; able to work members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stake holder
• Experience with 1+ AGILE methods: Scrum, Kanban, SAFe, Pair programming

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.