HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8282&company=hsbcholdin&st=B4625F1D9EC96BBAACC67A95A574532FED6A8FC8

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will report to a Snr Manager – Payment Fraud Control Design Fraud within UK Fraud who are responsible for the management of fraud across the business, ensuring that payment fraud controls are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers.

The Fraud Control Design team are also responsible for implementing solutions through change initiatives either directly within the fraud remit or influencing and delivering the enhancement of controls outside of the broader fraud function within the FLoD.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Support the development of strategies and protocols that are monitored and delivered through analysis of fraud patterns and implemented within our fraud detection systems and processes across, fraud typologies, including Payments fraud
•    Interpret MI and trends, identifying issues and risks and escalating potential issues with strategies to address fraud and risk
•    Ensure that any required changes can be developed and implemented
•    Work closely with the operational teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy
•    Maintain close working relationships with the Strategic Fraud Analytics function to develop models and optimisation tools that meet business requirements and risk appetite

To be successful in this role you should meet the following requirements:

•    Experience in Fraud risk, fraud typologies i.e., Card, Payments or Lending/First Party fraud.
•    Strong background in payment change management and delivery of change programs in a Fraud risk environment, particular in Payment Fraud
•    Essential experience of working in an environment supported by Fraud Detection systems such as, Feedzai/ Sas-eFM Biocatch, and Threatmetrix
•    Knowledge of delivery of controls and design methods
•    Relevant work experience in a risk environment preferred FLoD or SLoD
•    Experience of working across multiple fraud typologies and engaging with senior level stakeholders is essential
•    Experience of developing new processes and ways of working within a Fraud Strategy/Analytics/Operations/Policy function
•    Experience supporting business growth and change via integration of fraud controls

Base location Leeds, Chester, Birmingham with option to utilise various hub locations to meet 60% in office requirement

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2…

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).