HSBC Group

Open positions:1

Global Career Band: 6IC

Why join us?

HR Advisory team is aiming to provide HR solutions to employees and managers on people related query; enable/ enhance the people management capability of people managers.

The Opportunity:

In this role you have opportunity to connect with various employees and managers to understand their concern and provide solutions. You also have exposure in HR community across China entities and GSC/HTC regional.

What you’ll do:

• Support mangers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.
• Provide advice and guidance through a range of channels, e.g. customer management tools, click to chat and telephone, balancing face to face contact as necessary.
• Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate.
• Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. with the HR business in order to influence appropriate changes.
• Continually reassess the operation risks associated with the role inherent in the business, taking account of changing economic on market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Proactively interact with other HR and business managers to understanding issues and optimize operational delivery.
• Escalate any queries/issues of a technical specialist nature that and outside own knowledge/ experience.

What you will need to succeed in the role:

• Excellent organisational and planning skills / attention to detail.
• Excellent interpersonal and communication skills.
• Well-developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.
• Broad generalist HR experience (preferred)
• Proven ability to work well under pressure within demanding and changing timescales/deadlines.
• Able to rapidly develop a detailed knowledge customer contact practices and procedures.
• Evidence of success in an operational HR role.
• A good understanding of the principles of Employee relations.
• A sound working knowledge of HR principles and procedures.

What additional skills will be good to have?

• Desire to grow Knowledge of HR systems and tools.
• Strict adherence to the requirements of confidentiality, discretion and integrity.
• Calm under pressure.
• Commitment to customer service.
• Able to re-prioritize tasks.
• Proactive approach to customer service
• Able to demonstrate use of initiative.
• A strong team player/teamwork.
• Previous experience in a customer-facing environment.
• Previous experience in a HR environment

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)