HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Manager, New Business Operations.

Principal Responsibilities

• This role provides the coordination of operational support for running the new business team for Life Operations
• The jobholder acts as the process owner responsible for establishing and maintenance of the operating procedures that serve the Macau and HK new business and offshore Insurance Centre of Excellence, and oversight on the execution
• Responsible for the update and maintenance of insurance application forms as the business arises and liaise with distribution channels for alignment
• Evaluate ad hoc support requests from risk control and resource capacity perspectives to meet business needs
• Overseeing the service provider in HK for the outsourced activities in delivering insurance policies to customers and channels in a timely manner in compliance with regulatory guideline 
• Responsible for governance work on Third party engagement management & their regular monitoring
• Supervise the onshore New Business team in running the various support services and activities including payments, medical reimbursement, suspense account handling reconciliation, oversee the outsourced scanning and printing activities, preparation of accruals, HNW policy preparation and policy dispatch.  Ensure tasks undertaken are supported with up-to-date step-by-step procedure manuals
• Hands on preparation of the new business team in new product launch including putting in place the end-to-end workflow from application submission, payment and up to policy issue to ensure a smooth implementation
• Prepare management reports on performance of the New Business team
• Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks. Acts as action owner on internal control reviews and audit
• File incident report, identify remediation actions, and enhancement of control processes

• University degree in Business or related discipline                       
• Sound technical knowledge of Life Insurance operations
• Solid experience in New Business and/or Policy Administration of Life Insurance industry and familiar with Insurance Life Products
• Excellent analytical and problem solving ability, flexible and with can-do attitude
• Take accountability with strong sense ownership to issues, outreaching character, open to challenge, well organized and attentive to details
• Strong English writing skills, computer skill in Excel, vlook up, Pivot table, PowerPoint and Chinese word processing. Able to escalate issues in written communication in an organized and structured presentation with minimal supervision from reporting manager

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.