HSBC Group

Business: GCOO

Open positions: 1

Role Title: Manager - Operational Management, ASP COO Office CoE GSC’S

Global Career Band: 6

Location: Bangalore

Recruiter Name: Sumana P

The Opportunity:

• The Manager, Operational Management, will support the CAO on delivering all the tasks related to smooth execution of Operational Management activities within the specific region. This includes administrative support to the specific CAO Office. He/ She will participate in management forums and project steering committees as necessary to ensure best practice is understood, implemented, and used effectively.
•  The Group/Regional COO Office provides full administrative oversight and control within the Regional COO remit, covering but not limited to Financial Management, Governance, People, Regulatory services. As the Group/Region undergoes a significant change agenda, the Group/Regional COO COE team’s responsibility is to ensure efficient and effective ways of working are in place to support the Group/Regional COO The Centre of Excellence is part of Group COO Centre of Excellence, designed to provide support to the Regional COO Office and local markets across all Operational Management and Regulatory Reporting items.
• Tasks also include creating, maintaining, and tracking MI and information from across the enterprise, analysis and reporting of GB / GF performance against pre-defined activities, creation of MI and governance packs, monitor and follow up on action items related to projects or specific activities, performing advisory services, MI reporting, data analysis, data manipulation, etc. The expectation of the role would embrace acting as a change agent and maintaining excellent communication and engagement with multiple stakeholders across the region/ globe.

What you’ll do:

Impact on the business/function

• Responsible for creating, maintaining, and tracking MI and information from across the enterprise, undertaking analysis and reporting on GB / GF performance against pre-defined activities.
• Responsible to independently conduct data analysis, data manipulation, etc to create MI and governance packs, monitor and follow up on action items related to projects or specific activities, performing advisory services. 
• Responsible for delivery of in accordance to guidelines and industry best practices – produce work that is in accordance with department guidelines, compliance regulations, policies and procedures regarding content and design, and industry best practices by understanding and applying them correctly
• Collaborate effectively with colleagues, review their work, and seeking advice from team leads, as necessary.
• Responsible to implement the Group compliance policy embracing all relevant financial services laws, rules, and codes with which the business has to comply.
• Collaborate with Compliance department about new business initiatives to ensure adequate resources are in place, training is provided to foster a compliance culture and optimizing relations with regulators
• Responsible to continually assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology along with the donor Group companies.
• Ensure risks are effectively managed in line with the Group’s Operational Management Risk Framework

 Quality of Work

Ensuring a high quality of work by taking responsibility for one’s own work

 Customers/Stakeholders:

Governance reporting – Provide support and guidance to team leads and managers to monitor delivery and improve communication with internal stakeholders through maintaining the Group/Regional COO governance tracker productivity reports.

 Training, Education and Career Development

 Ensure a steady improvement in one’s skills and capabilities

Leadership and teamwork

•  Work with other colleagues in the team to share knowledge and experience.
• Work effectively as part of a team.
• Act as an excellent coordinator between different internal functions to deliver objectives
• Major challenges (Challenges inherent in the role that require a continual test of the role holder’s abilities):
• Understanding the requirement, providing the right solution, timely delivery, and quality of work.
• Flexibility and adaptability – constantly changing priorities and tasks.
• Manage stakeholder expectation and deliver output, suitable for senior executives.
• Quickly learn new tasks, with the ability to have meaningful discussion around the deliverables in different forums.
• Continuous process improvement, identifying opportunities and implementing them.

  Management of risk 

To abide by the Group compliance policy by containing compliance risk along with the relevant Compliance department. The term ‘compliance’ embraces all relevant laws, rules, and codes with which the business has to comply.

 Observation of internal controls

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• The role holder will adhere to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

 Role context

Operational Management is part of the Group COO office. The Manager will help the business supporting Operations Management teams across the Group and Regions. The role holder will also be required to engage with the other Group’s management to support the governance of operational management teams of various stakeholders, including understanding and managing the different systems. The role holder should be able to understand the problem and provide or direct the business to solution. Acting as a central point of contact for the various secretariat, effective networking, building relationships and outstanding communication will be key to success.

What you will need to succeed in the role:

Skills & Experience

• Highly analytical; highly proficient in Word, Excel (including Macros), and PowerPoint
• Ability to analyze performance of different services and determine root cause
• Collaborative skill is required to follow up actions from formal governance meetings
• Attention to detail, with proven problem-solving ability in a deadline-driven environment
• Able to map processes, and draft and implement procedures
• Good oral and written communications skills
• Working knowledge of SharePoint is desirable
• Excellent time management skills, with the ability to set priorities and manage deadlines
• An innovative thinker, willing to bring forward and promote new ideas and initiatives among peers
• Able to maintain composure and professionalism in a fast-paced work atmosphere
• Flexibility in working arrangements when required.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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