HSBC Group

Business: Market and Security Services

Open positions: Multiple

Role Title: Manager Operations

Global Career Band: 6

Location (Country/City) : India / Bangalore

Recruiter Name :  Srinivasan S

Why join us?

Transaction Management Team is responsible for Trade capture, exception management and service routing of trades to downstream systems along with adding and settlement of cash transactions to accounting. Trade Instructions are either received STP through Markit EDM or uploaded manually or through Macros/EUC’s to accounting for instructions received in generic mailboxes or SFTP folder from Client/FM’s. Diagnostics reports are run which includes investigation, handling any exceptions and query for Trade rejects within the PLA turnaround time. The services include sending for Asset Set Up to GDS Team and resolving queries received in TLM platform. Cash transactions are specific journals including expenses, fees, monthly interest & FXs. Instructions are received from Internal teams, Clients, Brokers, Fund Managers, Transfer Agency and Custodians. The Team is also responsible for timely Cash Monitoring, Input of Journals, OD investigation and notification to FM, re-imbursement and payments, monitoring balances, Cash projection reporting and writing off small residual balances. Transaction Management comprises of both Mena & UK jurisdictions.

What you’ll do:

• The role will require technical excellence and people management expertise to achieve target deliverables combined with the ability to get work done from administrators and / or SMEs to achieve target KPIs.
• Multi-tasking with ability to independently prioritize workload without impacting deliverables.
• Provide support for seamless re-migration, on boarding of new business and funds in line with Global Operating Model
• The role will demand leading a team of individuals to drive excellent client service within the standard model with promoting continuous improvement of processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies.
• The individual needs to be flexible to work in shifts, respond to additional business need if required and work closely across different jurisdictions and cultures.
• The individual must keep the team motivated, ensure they perform at their best and work towards increasing the team’s overall performance in terms of productivity & quality.
• Liaison and coordination with internal and external stakeholders to drive service excellence. Individual also has to develop good working relationship with peers in other process and most importantly with the business partners.
• Complete IOC for captured roles Given the criticality of the process, this role requires the job holder to adhere to process and FIM guidelines to ensure NIL impact to the business. Any
• The working environment is very professional and the incoming individual will have to meet the work related challenges with the same zeal. To ensure that individuals are able to perform at their best, there will be process training & necessary guidance provide by the Line Manager on an ongoing basis.
• The role will operate within the orbit of the Trade Processing and settlements of Funds service’s strategic plan.
• The role will interface with all other HSS Departments and with HSBC global offices as appropriate.
• Role will require deputizing for the Line Manager whenever required.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, by taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. 
• This will be achieved by ensuring all actions taken into account of the likelihood of operational risk occurring.  Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Impact on the Business/Function

• Engage and contribute positively towards Change management and sustainable savings in relation to Process Efficiencies
• Support the operating model that is followed Globally for institutional clients.
• Meet the target of saving in terms of FTE reduction through process re-engineering or efficiency drives.
• Adherence to all project/migration timelines

Customers / Stakeholders

• Build robust and open business relationships.  Conduct monthly BAU calls. Ensure regular minute discussions with BPs to develop relationship and understand requirements.
• Be the first escalation point in resolving issues with the Business Partner on a timely manner & ongoing basis.
• Ensure Trades are processed with quality and sign-offs sent within set deadlines.  Additional focus on priority clients and strategic approach on valuations should be done keeping the priority clients in mind.
• Work with other process/support functions like settlements team, brokers, Reconciliations, Pricing, GDS, CA, CCO, Global Reporting Centre, Training Team, etc. across jurisdiction for the daily BAU & team management.
• Meet the KPI threshold.
• NIL escalation from Business Area/Client

Operational Effectiveness & Control

• To maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points.
• Ensure Trade processing operating procedure is followed with management of risks (if any).  Continually assess the risks inherent in department processes and procedures.
• Identify and reduce manual processes for enhanced operational control. Support and implement technology upgradation.
• Act as per the role of DBIRO for captured roles
• Ensure governance on all daily/weekly tracker updated by team.  Update all management MI by the stipulated deadlines.
• Additional review and updating of Job-Aid Matrix, SOPs, process notes, checklists and other internal process related documents periodically.
• Undertake/participate in projects for improvement in delivery quality and/or timeliness.   Supervise UAT testing as and when required.
• Perform any additional responsibilities that may be required by the Supervisor in support of the ongoing management and development of the division.
• Undertake/conduct trainings for all staffs including existing and new staffs.
• Complete all Mandatory trainings as and when required for team and self
• Conduct training on ad-hoc basis for any new element in the process.
• Ensure timely follow up on the open & outstanding issues that hinder the valuation. Ensure, Escalation Matrix is followed as per
• Be adherent to the audit standards of the group and compliant to all the policies.  NIL return in Audit conducted by Group internal audit, external auditors, BRCM
• Driving awareness within team of any new policy or code that needs adherence

What you will need to succeed in the role:

• Bachelor’s/Master’s degree in Finance/Accounting.
• 3-5 years of relevant trade processing, settlements, SSI Setup and SSI Confirmation
• Ability to handle teams and monitor and meet operational goals
• Should have an eye for detail and a strong analytical mind. 
• Complete understanding of Trade Life Cycle 
• Excellent knowledge of Capital Markets and Financial instruments.
• Ability to update, manage and analyze MI related activities.
• Efficient Time Management and ability to multi task work and priorities to meet defined deadlines
• Interact with broker and Investment manager for statements/portal access for booking purpose.
• Effective communication skills
• Proactive in implementing and driving solutions.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should have demonstrated behavior in line with HSBC values throughout
• Understanding of Trade  Processing related Activities
• Strong working knowledge on MS  Office  

What additional skills will be good to have?

• Understanding of Accounting & Valuation will be an advantage.
• Experience working on Aladdin platform.
• Knowledge on Trade platforms like Calypso/MARKIT/Geneva/Trade Flow /TLM /Multifonds.
• Understanding of investment accounting, investment valuations and funds will be an advantage.
• Knowledge in the use of Bloomberg and/or Reuters
• Strong Accounting Concepts with a clear understanding of financial statements
• Basic knowledge in custody, brokerage, depository, Clearing agent and reconciliations.
• Additional qualifications related to financial industry will be given preference.

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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