HSBC Group

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HSBC is the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

The role is responsible for implementation of complex deals across the whole range of Global Trade & Receivables Finance's (GTRF) solutions. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the designing and rollout of bespoke open account solutions, and ensuring a high quality customer experience.

The role is responsible for delivery of complex Trade solutions to Commercial (CMB), Global Banking (GBM) and Business Banking (BB) clients. Working in close collaboration with Coverage, Specialist Sales and Deal Structuring, the individual will need to be both technically savvy and commercially astute, capable of effectively managing a diverse range of Functional stakeholders (i.e. Technology, Compliance, Legal, Risk, etc.) across a large and geographically diverse matrix-managed organisation in order to delivery complex Open Account as part of the end-to-end Product fulfilment lifecycle. Time-to-market, Time-to-Revenue, Delivery & Commercial Risk mitigation all represent key performance metrics in the role.

Principal Accountabilities : 

Impact on the Business/Function

• Leading the implementation of operational plans and priorities to drive delivery of the agreed client requirements, ensuring Local requirements and variations in the business model are accurately accounted for in our Client on-boarding methodology.
• Delivery of client programmes as part of end-to-end client execution and transaction fulfilment lifecycle.
• Leverage Client feedback to shape client proposition and new product development activity across.
• Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients.
• Ensure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation within GTRF.
• Programme manage high profile, complex on-boarding programmes (typically complex/high profile Supply Chain Solution (HSCF), RF, Core Trade products  ‘implementations’) using HSBC’s digital systems and client technical integrations.
• Act as the representative for the bank interacting where appropriate with the client in pre-sale, negotiation and post-sale activities on selected high profile pitches involving complex implementation.
• Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other GTRF Procedures Guidelines / Manuals are implemented and adhered to.

Customers / Stakeholders 

•        Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships with:

Internal - Risk and Compliance, Relationship Management, Product and Proposition Management, Client Services, Business Risk & Control Management (BRCM), Technology, and Business Development

External - key clients.

•        Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on-boarding and go-live to business as usual and migration to Client Services ownership.

•        Work closely with colleagues across Business Development and Solution Structuring, providing support on deals with priority or complex clients and ensuring alignment in strategy regarding target client groups.

•        Ensure the customer fully understands the systems and solutions which are being implemented.

•        Build and manage relationships with “key service” providers i.e. - - Payments & Cash Management (PCM) e-Commerce and Integration, Legal and Advisory and relevant teams within Customer Groups particularly those that complete and manage KYC processes.

•        Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture.

•        Maintain close liaison with country and region colleagues/ stakeholders to provide input into the strategic direction of GTRF.

•        Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

• Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
• Provide technical expertise and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.
• Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

Operational Effectiveness & Control

• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
• Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.
• Contribute to the development, implementation and maintenance of GTRF management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Contribute to the implementation and monitoring of the application of GTRF policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Management of Risk

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators. 
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required 
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
• The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
• The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks

This will be achieved by:

• Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls :

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The following statement is only for roles with managerial or specific Compliance responsibilities:
• The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Local Job Requirements : 

• Strong knowledge and experience on System Integration is a distinct advantage.
• Understand various industry standard file formats, conversant with connectivity setup.
• Should be able to work independently on file testing and connectivity establishment.
• Understanding of Trade Finance products is a distinct advantage. 
• Should be able to work closely with in-country product on new launches.

• Minimum Graduation or as required for the role, whichever is higher
• Knowledge on the working of APIs and system integration.
• Understanding/certification on SWIFT and SAP will be an advantage.

Eligibility Criteria

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
• INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.

Additional Information

• Please note that it is mandatory for applicants to attach the Line Manager’s approval when applying for this Short Term Assignment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India