Job Advert Details
Role and Purpose
- Independently perform operational tasks within the Bank as may be assigned by manager
- Manage the delivery and execution of E2E process on Credit Cards, Mortgage and other banking services.
- Ensure KPI continually met and manage Business expectation
- Maintain standards in production quality, service level and financial performance
- Ensure all works strictly comply to local and global regulation and compliance
- Resolving or escalating issues with operational effectiveness in a timely and appropriate manner
- Support Head of WPB Ops to perform MI reporting and operational procedures review
- Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.
Qualifications
- Over 5 years of experience in financial industry, related to Cards Operation would be advantage
- Strong project management and execution focus extremely organized and effective at time management
- Excellent written and verbal communication skills, in both Chinese and English
- Good commercial sense and excellent customer services mindset
- Able to work under stress and strains and be change oriented
- Good interpersonal skills and able to work collaboratively across functional and business lines
- Analytical and detail oriented
- Good team player and multi-tasks
Recruiter name
Lisa Cruz
Recruiter email
lisa.cruz@hsbc.com.mo