HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operational Resilience Analyst. 

Principal Responsibilities

• Collaborate within / across GB/GFs and regions to deliver collective goals in line with the IT Resilience and Vulnerability Management strategies and priorities
• Support the team in driving the adoption of IT Resilience and Vulnerability Management discipline best practice
• Support regulatory / audit assessment and examination cross markets, e.g., SOX
• Support the implementation of operational resilience framework across markets
• Assist and support markets to continuously improve their control environment through issues analysis and read across
• For Vulnerability Management (list non exhaustive):
  • Enforce the best practice to ensure the appropriate policies, control standards and procedures in place
  • Support the technology team in the Asia-Pacific markets on managing technology risk and vulnerability, designing and oversight of risk mitigation activities
  • Oversee Cyber risk in ASP and coordinate the MSII to reflect the risk to the Senior management
• For Tech Resilience Management (list non exhaustive):
  • Prepare the supporting documents, and facilitate, where needed, the presentation of Changes, Incidents, Spotlights in the Resilience Forums
  • Drive the resolution of the actions and follow-ups emerging from the forums
  • Ensure controls are met, matured, and are fit for purpose
  • Identify, plan, execute and measure process interventions, improvement actions, etc
• Maintain close communication with Lead Technology Executives and IT teams and coordinate the Change and Incident topics for presentation within the ASP Resilience and Control Uplift forum, with attendees from all COOs, CIOs and other senior stakeholders from ASP
• Follow up on the actions resulted from the forum by coordinating with the IT stakeholders and drive the actions to closure
• Plan for Spotlights sharing to the executive group to enable some key metrics, interesting topics, and new Service Management process and policies are known to the regional stakeholders
• Conduct in depth analysis of the effectiveness and look for continuous improvement of the forum
• Work on other business management initiatives as required

• University-level degree or equivalent experience in computer science or a related field
• Qualification in related business discipline is an advantage
• Solid Business Analyst or Project Management experience would be a definite advantage
• Strong knowledge of a banking technology infrastructure and development environment would be very useful
• Excellent communication skills, able to articulate and drive discussion across business functions and stakeholders
• Maintain can do attitude and stay positive towards challenges
• Being open, dependable, connected and align the HSBC values
• Ability in working under pressure
• Able to adapt in global team culture and communication in different locations
• Strong interpersonal and presentation skills with good command of written and spoken English
• Good command of spoken Mandarin would be an advantage
• Strong interpersonal skills, with the capacity to foster partnership among project participants and collaborate with them to ensure successful project delivery

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.