Job description
Business: Digital Business Services
Open positions:1
Role Title: Pmt Proc and Exptnmngt Core GSC’s
Global Career Band: 8
Location (Country / City ): India/Hyderabad
Recruiter Name : Chiransha Gupta
Why join us?
- To undertake all complex processing within the section.
- To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
- An acceptable/agreed volume of work is handled contributing to the achievement of the section’s performance targets
- To ensure that tasks are prioritised, processed and completed in accordance with procedures
- Common frauds/errors/irregular transactions are identified, and appropriate action is taken in accordance with procedures
- To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
- Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
- To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
- To provide a high quality service, in line with procedures and compliance guidelines.
The Opportunity:
- Completion of all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
- A high level of awareness about compliance and money laundering is always maintained.
- Ensuring all end of day checks are duly completed.
- The job involves financial and reputation risk so all the referrals should be sorted out within SLA
What you’ll do:
- Receive/make calls from/to customers (internal/ external)
- Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
- Act effectively on all customer feedback
- Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
- Respond to mails/queries related to process timely with a cc to the Line Manager
- Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
- Delight internal and external customers
Requirements
What you will need to succeed in the role:
- Acquire and update knowledge on procedures and products
- Ensure that each call / work is completed in accordance with established procedures and standards.
- Produce MI as required
- Identify and escalate potential complaints
- Support achievement of team objectives
- Exhibit ownership of the business
What additional skills will be good to have?
- Process customer set up, host set up, Enquiries in a timely manner to achieve agreed productivity targets on all the regions worked. (as revised time to time)
- Proactively contribute towards the completion of the maintenance and enquiries within the agreed timescales
- Proactively provide training on GLE application and its products to external vendors and internal customers which is due to be carried diligently
- "Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable
- Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Recruiter name
Chiransha Gupta
Recruiter email
chiransha.gupta@hsbc.co.in