HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=7329&company=hsbcholdin&st=1941E052E4EB4B8B8849E646644C5A2C2E5724F7

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

We are currently seeking an experienced professional to join our team in the role of PAM Team lead SRE.

IAM Technology is a global engineering and development team providing Identity and Access Management technology for HSBC. We provide and support many of the Bank’s most critical IAM infrastructure services including Active Directory, Privileged Access Management (PAM) and Access Governance.  We are passionate about providing high-quality, automated, and self-service solutions to our customers. Specialist Engineers within PAM Technology within one of three key functions - SRE, Engineering or Development, working in an Agile pod within a globally diverse team. There are opportunities to specialise in one area or rotate to build a broad range of technical skills in this diverse and exciting field.

This role reports into the Head of PAM Technology as team lead of the SRE (site reliability engineering) function. The role holder will lead one of the functions within the PAM Technology area and have opportunity to work on multiple products and technologies. This is a flexible and fluid technology function with wide ranging SME engineers able to fulfil all PAM tooling requirements. The functions within PAM include Engineering, Development and SRE (support and maintenance) capabilities. The role holder will lead our team members in these areas as well driving service improvements.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Establish new and improved ways of working within a newly created SRE function where the focus is on stability and resiliency of our core services.
• Develop and manage major incident action plans, chair post-incident reviews, and drive improvement actions.
• Oversee significant changes, ensuring risk assessments are conducted and change management compliance is maintained. Represent changes in CAB meetings.
• Improve service health and resilience by implementing new ways of working and adoption of new technology.
• Make decisions regarding technical debt adoption and associated action plans. Lead risk management and present to senior stakeholders.
• Drive service improvement initiatives as part of the ITSO role.
• Maintain a deep understanding of industry advancements to influence architectural and design decisions.
• Define and execute roadmaps and strategies. Serve as a key participant in PAM strategy programmes.
• Develop and maintain robust relationships with all PAM vendors, including contractor agencies.
• Liaise between technical teams and senior management, translating technical details into business-relevant insights.
• Manage out-of-hours work when required.
• Lead a function, including line management responsibilities. Define and optimise procedures to enhance team efficiency.

To be successful in this role you should meet the following requirements:

• Extensive experience working within a Cyber Security, Identity and Access Management (Privileged Access Management preferred) team
• Must have recent experience of driving standard and consistent operating processes in the PAM space across a large global team, including communicating, documenting and tracking success of adoption.
• In depth knowledge of one or more PAM vendor products, and also the ability to talk to PAM industry trends and strategy direction.
• Experience in managing vendor relationships including ownership of service improvement plans through constructive feedback provision
• Strong background service ownership including managing crisis calls, with root cause remediation plans, delivering major changes without service impact and maintaining high levels of service compliance.

This role is based in Sheffield.

If you are an HSBC Contractor and wish to apply to this role, click here.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).