HSBC Group

Business: CTO

Open positions:1

Recruiter Name :  Lampson Liang

Overview

The Chief Technology Office Product Management Practice team is a center of excellence for the discipline of Product Management and Business Agility, throughout the product lifecycle. We are looking for someone to join our team who supporting approximately 9000 colleagues geographically to provide and support the frameworks, tools, and oversight of product management disciplines across the CTO organization

What are we doing?

How are we doing it?

As part of DevOps serving the whole of CTO, we are striving to be product oriented. We have a vision and a multi-year strategy that is ambitious and transformative. We try to do the smallest possible thing and iterate on the back of feedback. 

We aim to get products into the hands of users. We are changing everything we do all the time to minimise waste and to go faster. We take pride in the quality of the products we deliver to our users, we seek to move at pace with repeatability, safety and control. Critically, we don't just talk, we do.

What are we looking for?

We need your help to continue improving and grow, and that's what is why we are hiring. 

We are not perfect… perfection would stand in the way of progress. 

We are looking for experienced and dynamic people to drive the design, implementation, and optimization of our product-oriented customer-centric strategy and operating model. We are looking for people who have a deep understanding of Product Management, Product Ownership, Agile Delivery, business operations, process improvement, and organizational design.

In particular, we’re looking for people who are happy to roll up their sleeves and get stuff done. 

If there is something in the way of us getting our work done, we step in and get it moving – whether that means doing some analysis, design, coaching or testing. 

We value specialism but we don't have fixed roles - our firm belief is that everyone must contribute to the practice, bring their experience, values and strengths to make an impact. 

We are looking for people who are flexible in their approach and who are happy to try new things and experiment. We want people who are comfortable in throwing experiments away to start again if they don’t work. 

You don't need to have prior experience working for a bank. In fact, we'd love to hear from more people working outside banking to see if they can bring a twist to what we do and help us grow our culture.

Purpose of the job

The Product Management Practice team as a center of excellence is responsible for ensuring CTO teams, product owners, managers and teams have the right tools to create world class products. 

As a core member, you will set best practices, standards, frameworks and provide hands-on training/coaching for product teams to apply directly. The best practices will cover:

• Product strategy and roadmaps
• Prioritising product work (functional and nonfunctional)
• Stakeholder engagement
• Building requirements / user stories focused on iterative value
• Collaboration with engineering teams on delivery of the product outcomes
• Techniques to set ambitious Product and customer OKR’s
• Product Commerciality with the focus on product costs (i.e., Total Cost of Ownership, Return on Investment) 

What you’ll do:

Product Strategy

·       Drive the execution of the Product Management strategy and Objectives and Key Results (OKRs) in line with HSBC's ambition

·       Centre product management strategy on the needs of CTO customers, colleagues including GBGFs 

Customer Focus

·       Drive a customer-centric approach to product management, ensuring that the bank's technology products meet the needs of its customers 

Product Lifecycle Management

·       Empower CTO Product teams with skills to manage the end-to-end product lifecycle, including product ideation, delivery, and demise

·       Upskill CTO and GBGF teams on product management practices through teaching/pilots/coaching/mentoring, providing direct support to meet tangible outcomes

Product Management Framework and Operating Model

·       Provide thought leadership and build out the Product Management practice capabilities, framework, and operating model

·       Design and test an effective operating model that aligns with the CTO's strategic product-oriented objectives

·       Implement CTO's product operating model so that the organization is structured to deliver end-to-end value for the customer

·       Drive continuous improvement, identify opportunities for process improvement and efficiency gains, ensuring they are sustained over time

·       Monitor the effectiveness of the operating model in line with internal and market trends and make necessary adjustments

·       Possess strong analytical and problem-solving skills with the ability to interpret and leverage data to influence decision-making

Stakeholder Management

·       Work alongside key stakeholders to embed new cultures and ways of working, both among the leadership and their teams

·       Collaborate with stakeholders to understand their needs and incorporate them into the product management framework

What you will need to succeed in the role:

• 5+ years of experience in product management/ownership, operating model design, design thinking with a proven track record of successful product launches and growth
• Direct experience in delivering and launching digital products and solutions (B2C, B2B)
• Strong Business Analysis / Requirements skills
• Experience delivering at various stages of the project lifecycle, knowledge of Project Management, Business Analysis, and/or SDLC - ideally in an Agile / Scrum environment
• Excellent verbal and written communication and interpersonal skills, with the ability to positively influence and collaborate with stakeholders at all levels

What additional skills will be good to have? 

• Coaching/training individuals and teams with varying levels of experience
• Strong analytical, problem-solving, and decision-making skills
• Aptitude to learn and quickly pick up new ideas
• Comfortable with experimentation, testing ideas and sharing learnings and insights
• Comfortable with ambiguity, shifting priorities, and being outside your comfort zone
• Able to challenge thinking and influence across the organization
• Strong team player with the ability to collaborate effectively with others 
• Ability to work in a fast-paced, dynamic environment
• Detail-oriented with strong organizational skills
• Experience of winning hearts and minds and putting people at the heart of the transformation
• Proactive and willing to lead initiatives for improvement and to resolve issues
• Experience using a range of prioritization tools
• Use of workflow management tools – for example Jira or Rally – to help teams visualize their work
• Communication and content creations skills: this could include blogging, creating short videos, speaking to large audiences (often on Zoom), delivering classroom training, etc.

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=60ce20691ba69010280dc9df1d4bcb56

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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